The brain science of a curious repair
Format: Post-call Runtime: ~8 minutes Source: Psychology Is Simplified , "Psychology of People Who Remember Random Facts" Long drive home. It's getting dark. I stopped for coffee. This one I want to think through slowly because it was a good call, an unusual one, and I don't get them this good very often. He called about a condenser unit that had been making noise. Not the noise I usually hear about , the bang on startup, the rattle in the blower , this was a high-pitched hum that came and went. He'd noticed it had been worse on humid days. He told me that on the phone. Most customers don't…
The skinny
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