Latest / Flourishing in Medicine: From Surviving to Thriving / Flourishing in Medicine: From Surviving to Thriving Episode 2 Ronald Epstein, MD
Transcript
- 0:00Welcome to flourishing in medicine from surviving to thriving.
- 0:29I am your host, Dr. Mick Krasner, and this podcast is being produced by EmPRO with over
- 0:3535 years of experience as a regional medical professional liability insurance carrier headquartered
- 0:43in New York State.
- 0:44EmPRO has been dedicated to protecting New York, New Jersey, Connecticut, and Pennsylvania's
- 0:51physicians, healthcare facilities, and healthcare providers.
- 0:55EmPRO has also led the industry in peer support activities, and this podcast is yet another
- 1:01way in which EmPRO is supporting the needs of physicians.
- 1:06The goal of this podcast is to explore ways that we as health professionals, physicians,
- 1:11nurses, nurse practitioners, physician assistants, mental health providers, therapists, and others
- 1:17can truly flourish in the complex and challenging world of healthcare.
- 1:23This is our second podcast, and I'm very excited to share with you an interview with a colleague
- 1:28whom I know very well.
- 1:30He is a leader and a transformational force in helping physicians and other health professionals
- 1:36flourish.
- 1:37Ron Epstein is an internationally recognized physician, educator, researcher, and writer.
- 1:45He has published groundbreaking research into communication and medical settings and developed
- 1:50innovative educational programs that promote mindfulness, communication, and self-awareness.
- 1:57His over 300 scholarly articles and his book, Attending Medicine, Mindfulness, and Humanity,
- 2:03is the first book about mindfulness and medical practice written for patients, their families,
- 2:09and for doctors and other health providing caregivers.
- 2:14It is a groundbreaking intimate exploration of how doctors approach their work with patients.
- 2:20In this book, Ron describes how health professionals can flourish, build strong connections with
- 2:26patients and colleagues, optimize the care they provide, and become more resilient.
- 2:32Dr. Epstein co-directs the Center for Communication and Disparities Research, and with me, he
- 2:37co-directs mindful practice and medicine programs at the University of Rochester School of Medicine
- 2:43and Dentistry.
- 2:44He's a professor of family medicine, oncology, and medicine, a graduate of Wesleyan University
- 2:50and Harvard Medical School, and the recipient of numerous lifetime achievement awards relating
- 2:56to communication and humanism, a Fulbright Fellowship in Barcelona Fellowships at the
- 3:02University of Sydney and the Brochure Foundation in Geneva, and the American Cancer Society's
- 3:07highest award, the Clinical Research Professorship.
- 3:11And now, our conversation with Dr. Ronald Epstein.
- 3:16What I'd like to do is begin with a question that I'm going to strive to ask all of our
- 3:24guests.
- 3:25It comes out of my experience and a lot of our experiences with other health professionals
- 3:32as we begin to dig a little deeper into why they decided to go in the health professions.
- 3:37We often hear pretty profound, sometimes poignant stories, narratives about their proximity
- 3:48to illness, to suffering, to life events like that, and how those have impacted them.
- 3:55Sometimes at a very, very early age, sometimes it's not suffering, but it may be an encounter
- 4:00in the healthcare system that did something emotionally, cognitively, physically to one's
- 4:07own self.
- 4:08So I'd like you to just tell us a little bit about, we could call this our origin story
- 4:13in medicine.
- 4:14What is your origin story?
- 4:17Why did you, among all your many talents, and you have so many, why medicine?
- 4:23Why did this happen?
- 4:24What happened early in your life that has informed that in a profound and lasting way?
- 4:30Yeah.
- 4:31Well, thank you.
- 4:32How many hours do you have?
- 4:35I mean, if you want to go way back, as a child, I was quite sickly.
- 4:42Nothing serious, but things enough to keep me at home a lot, and to see doctors pretty
- 4:49frequently.
- 4:50I had asthma.
- 4:51I have recurrent ear infections.
- 4:55And it really actually did have an impact on my life, which I didn't realize until subsequently.
- 4:59I couldn't run as a child without coughing or getting out of breath, for example.
- 5:04So and I remember, really from a very young age, from when I was five or six, the kindness
- 5:13of physicians, how much that mattered.
- 5:17And just even, not even with the words that they said, because I probably didn't understand
- 5:21a lot of the words, but their sense of presence, the way that they touched me, the way that
- 5:28they looked at me.
- 5:31And that really had a profound influence.
- 5:36And then my health improved when I was about nine or 10 or 11.
- 5:42But in the process, I became very interested in how people get sick and what happens, and
- 5:47would read encyclopedia entries about illness.
- 5:50And it wasn't kind of in a morbid way.
- 5:53It was a really curious way about how do people live their lives when they're compromised
- 5:59in some way?
- 6:00What color?
- 6:01The other thing that I discovered with my asthma at a young age, I must have been seven
- 6:08or eight, is that if I could lie down very still and breathe shallowly, so kind of be
- 6:15really aware of my breathing, that it would make it initially was difficult to do.
- 6:22But then eventually, I realized that I wouldn't be coughing and I wouldn't be feeling short
- 6:26of breath.
- 6:27So there was some sense of control that I felt that I had over the illness.
- 6:33And now this was the early 1960s.
- 6:35So the treatments for asthma were terrible.
- 6:38There were no inhalers.
- 6:39There were just these drugs that made you jittery.
- 6:42And now it would be very different.
- 6:45But in those days, so that ability to be involved in my own care and to heal myself in a certain
- 6:53way, I think was also pretty fundamental.
- 6:57So that's kind of the early stuff.
- 6:59And then I was kind of vacillating between being a musician and being a physician.
- 7:04I mean, ultimately, I decided to be both, but which to put forward and which to make
- 7:10my living at.
- 7:11But in my process of going to getting interested in healing, it was kind of a circuitous route
- 7:18that kind of took me through Zen training to understanding the kind of Oriental medicine,
- 7:24Chinese medicine theory and practice.
- 7:27I studied shiatsu and acupuncture and then had this delusional belief that if I really
- 7:34wanted to be a healer, I should go to medical school.
- 7:38Or I don't know, just kind of tongue in chief.
- 7:44But in medical school itself, I didn't find much about healing.
- 7:48I found a lot about diseases and curing and protocols and techniques.
- 7:53But I didn't find a lot about healing.
- 7:55So I felt I was still kind of on my own to discover that and how to synthesize my own
- 8:02personal experiences and my experiences with Buddhism and with Chinese medicine and Western
- 8:10medicine.
- 8:11And that took a while.
- 8:12That took a while after I finished medical school, probably, I think it was kind of a
- 8:1810-year trajectory for me.
- 8:20So that's kind of the beginnings.
- 8:22Okay.
- 8:23You know, in that beginning story that is still active now, you talk about presence,
- 8:30describing that experience as a young asthmatic and that sense of presence and kindness, which
- 8:35may be a surrogate word or a qualifier or an adjective to go along with presence.
- 8:41And I'll just jump right to your landmark article in 1999 in JAMA called Mindful Practice
- 8:47in which you outlined these qualities of the exemplary clinicians that came out of your
- 8:54own experience, your own observations, attentive observation, beginner's mind, critical curiosity
- 8:59and presence.
- 9:00Can you just speak a little bit more about presence and you can include aspects of those
- 9:05other qualities and especially maybe the examples of times and moments that you've felt it very,
- 9:13very palpable in your own work as a physician, but also as a patient and also times in which
- 9:19it hasn't been there that's kind of in some ways motivated you to include this in the
- 9:27canon of what you teach?
- 9:30I think presence is always presence, but it comes in different flavors.
- 9:34So there's the kind of sense of resonance and deep connection with individuals.
- 9:41And that happens some of the time.
- 9:43And it's really delicious when that happens.
- 9:47It's something to savor.
- 9:48And sometimes that can happen in a moment of silence.
- 9:52Sometimes it can happen when each of us feels that we've been seen and understood.
- 10:00But it's something that is not embodied in me as a person and it's not embodied in the
- 10:06other person, but it somehow occupies the space between us.
- 10:12And so I call that shared mind, that sense.
- 10:17It's not that you agree on everything or see the world in the same way, but you have this
- 10:21capacity to experience the other and feel experienced by the other.
- 10:28So it's kind of this mutual process.
- 10:30But there are times when I feel misunderstood and patients feel misunderstood and that connection
- 10:38doesn't feel quite that exquisite.
- 10:43And that second kind of presence is a moving toward.
- 10:48It's not always delicious, but it's recognizing that there is a gap or a gulf and it can be
- 10:57because of life experience.
- 11:00It can be because of culture.
- 11:01It could be because of any number of things.
- 11:04But I think that presence, that intention to move toward another is another kind of
- 11:10presence that we have to cultivate and often cultivate very quickly in our practice.
- 11:16I'm just thinking about, after this interview, I'm going to be talking with an emergency
- 11:22room physician who's a mentee and in the emergency room, you have to establish that moving towards
- 11:31that very quickly.
- 11:34You only have a very short amount of time and you know that your relationship is very
- 11:39time limited.
- 11:41So that's a second kind.
- 11:43And then I think it comes in words, but also in physicality to it.
- 11:50And often I feel the greatest sense of presence when I'm touching a patient, when I'm examining
- 11:56them, and even procedures, even injecting an arthritic shoulder for the steroid, I can
- 12:02feel this sense of presence.
- 12:04It's kind of a bodily experience.
- 12:07It's not just an emotional experience.
- 12:11It has a real physicality to it.
- 12:13So I think now I'm just really exploring those different flavors of presence and trying to
- 12:23understand what each one is like.
- 12:26What happens to you when you are really experiencing that as a clinician, as a physician, health
- 12:33professional?
- 12:34How does that change the quality of your own experience of work?
- 12:41Yeah.
- 12:42I think it's really integral to my identity as a healer.
- 12:46So I feel that it's, I have this sense of, yes, this is the right place to be.
- 12:52This is the right thing to be doing.
- 12:53You know, it's the right vocation.
- 12:56It's the right action.
- 12:57It's just there's something very resonant about it.
- 13:03You feel very aligned, in alignment, one could say.
- 13:07Attuned, aligned.
- 13:09You know, when you're walking with someone and you have the same gait without even knowing
- 13:15it, you're stepping in sync with someone else.
- 13:21So there's that sense of connection.
- 13:25So connecting that presence with those other qualities, attentive observation, critical
- 13:31curiosity, beginner's mind.
- 13:34And part of your life's work, especially more recently, has been to help others, help your
- 13:40colleagues cultivate those already inherent abilities that they have as human beings and
- 13:47especially as trained health professionals.
- 13:49And this podcast is called Flourishing in Medicine, something that you've written about,
- 13:53something that you've studied, something that you're very interested in promoting.
- 13:58And maybe you can help us and help our listeners understand what does that mean, even flourishing?
- 14:05Can you define what flourishing in medicine looks like and maybe a little bit of contrast
- 14:11with what it doesn't look like?
- 14:14Yeah.
- 14:16I think that for me, when I feel that I'm flourishing, I'm able to get a perspective
- 14:26on the things that are unpleasant about my work and put them in their place.
- 14:31I mean, we all know all of the drivers of burnout and distress and moral distress in
- 14:37medicine.
- 14:38And when I feel that I'm flourishing, I know all of that.
- 14:41I know that medicine is difficult and that health systems are broken and all of that.
- 14:47And at the same time, I feel like I'm doing the work that is giving something important
- 14:52to the world and also providing a sense of meaning for myself.
- 14:57So it's kind of the opposite of denying that there is distress or denying that there's
- 15:05joy.
- 15:06There's both.
- 15:07It's kind of taking in the whole picture, the beautiful and the ugly at the same time.
- 15:11I'm a great fan of Walt Whitman's poetry.
- 15:16And one thing that I like about it, I mean, there are all sorts of things, but first of
- 15:21all, it's sensual.
- 15:25And I think that medicine is a highly sensual profession.
- 15:29We're using all of our senses all of the time.
- 15:32The second is that it's full of contradiction.
- 15:36Things are going well and they're going terribly often at the same time, that people are suffering
- 15:43and they're healing at the same time.
- 15:46So taking in these opposites without needing to erase one or the other.
- 15:54So it's almost kind of an electric, kind of a buzz feeling that I get when I'm in that
- 16:03state of, I guess it's kind of radical acceptance of the way the world is, but that's what drives
- 16:10my passion to make the world better.
- 16:14I don't know if that makes sense to you.
- 16:17So without the acceptance, there wouldn't be the drive.
- 16:21Everything was beautiful and everything was horrible, but it's that tension, it's that
- 16:25dynamic tension that provides the engine for me.
- 16:31And maybe this goes back to your origin story.
- 16:34How is it that you have felt yourself drawn to be right in the middle of that dynamic
- 16:41tension?
- 16:42And maybe a better question is, why does being in the middle of the dynamic tension, if it
- 16:48does give you such sense of meaning and joy in the work?
- 16:54Well, as you know, I was in primary care for 35 years or so.
- 17:00And also for the past, what is it now, 17 years, I've done palliative care in the hospital,
- 17:06in a tertiary care hospital.
- 17:08And I really, I mean, they call me in not for ordinary situations.
- 17:13Usually it's when families need to make really difficult decisions about their loved one
- 17:18and they're kind of at each other's throats because they disagree and there's a lot of
- 17:22tension in the room.
- 17:24And I actually find this really energizing because it's not a problem that can be solved.
- 17:32Right?
- 17:33These are not problems that logic can solve.
- 17:37They're problems that you can grow through.
- 17:41And if I feel that I'm growing through those problems with a family, with a contentious
- 17:46situation, then, and I can see growth in others, for me, that's really energizing.
- 17:54And so I see my job as not fixing things, but my job is helping people grow.
- 18:01It's kind of the difference between being a mechanic and being a gardener.
- 18:05And mechanics fix things because machines usually don't fix themselves.
- 18:11But gardeners, you can't fix a plant.
- 18:14You can't make a plant grow.
- 18:17You can provide the conditions under which they grow.
- 18:20And so we need both of that in medicine.
- 18:23We need the mechanic part and the gardener part.
- 18:26I kind of feel like the mechanic part, I enjoy it to a certain degree, but I also feel that
- 18:31that's not the thing that energizes me as much as the gardener part.
- 18:36Yeah.
- 18:37I'm thinking about life, a statement, life is not a problem to be solved.
- 18:42It's something to be lived, to live within.
- 18:47And yet, on the other hand, our training in some ways, it's difficult to include that
- 18:53uncertainty and chaos and all the problems that cannot be solved in medical training.
- 19:00It's difficult, I think, for educators to teach how to be in the middle of that tension.
- 19:06You've done an amazing job at doing so.
- 19:09And that's just one of many challenges that face health professionals today.
- 19:14Maybe you can let us know what do you think are some of the other greatest challenges
- 19:19that health professionals face in terms of their ability to work with energy, compassion,
- 19:27commitment, robustness, attention, all the things that you've spoken about in the past.
- 19:34Yeah.
- 19:35I want to start with my own personal experience of going through training and the early years
- 19:42of my career, I felt very much as an outsider.
- 19:47And I had really good friends in medical school, but they were also kind of at the periphery
- 19:52of medical culture.
- 19:55And fortunately, I had enough of a life outside of medicine, mostly with musicians, that I
- 20:01had a good set of friends and support network.
- 20:05But I felt that within medicine, I just didn't fit.
- 20:09I subsequently learned that probably a real lot of people in medicine don't feel like
- 20:14they fit.
- 20:18And it may even be the majority, which is kind of a problem, isn't it?
- 20:23Because the majority of us, I think, went into medicine for exactly the right reasons,
- 20:32that they wanted to help patients grow and flourish and live lives that they find meaningful,
- 20:38and also that they themselves wanted to draw meaning and a sense of purpose from their
- 20:46own work.
- 20:47And yet the system is set up to undermine that in so many ways.
- 20:53And there are all sorts of words that we use to describe ourselves or that are used towards
- 20:58us that I think are kind of hurtful, like, don't be over-involved, emotions aren't good,
- 21:04you don't have time for this, it's not going to be, you know, it's not, you can't bill
- 21:09for this, you can't.
- 21:10And those messages are, you know, are pervasive and if anything, getting worse.
- 21:16And so that disconnect between who I am as a person and this rather toxic world that
- 21:23I inhabit is really, really striking.
- 21:27And I'm just trying to put words to what the missing ingredient is.
- 21:31I think there's a real difference between taking care of patients and caring for patients,
- 21:41okay, and caring about patients.
- 21:44And you know, this goes back to Francis Peabody's famous lecture in 1927 and many people have
- 21:51said it in different ways.
- 21:53But I think the thing that's being erased in our healthcare system is this capacity
- 21:59to care about one another.
- 22:01And caring means not following rules when the rules are inadequate.
- 22:06Caring means making yourself vulnerable in a certain way to help others.
- 22:13I think on an individual level, on a person to person level, that is rewarded.
- 22:18So most of my colleagues, when they go beyond the call of duty, you know, I say thank you
- 22:25and they say thank you to me when I do that.
- 22:27And those relationships are really, really important.
- 22:31But I have a sense that the institutions and it's not even, sometimes individuals at the
- 22:37top but just institutional culture doesn't recognize that.
- 22:41And they pile more stuff that's meaningless on us.
- 22:45And there's this schism between what we see ourselves doing and what really matters just
- 22:51gets too great.
- 22:52Now we all find different ways of addressing that.
- 22:56So as an educator, I'm very clear with a student who's rotating with me on a rotation that
- 23:02I'm interested in their personal experience of being a healer.
- 23:08And not just whether they get the diagnosis right or choose the right treatment or even
- 23:13communicate well with a patient.
- 23:15All those are important.
- 23:16But I'll say my fundamental interest is that you become the healer that you can't, that
- 23:24only you can be.
- 23:25I don't want you to copy what I'm doing.
- 23:27You might learn some things, but the long term goal is that you need to find those things
- 23:35that you say and do and believe that are going to give you a sustainable sense of purpose
- 23:40and meaning.
- 23:42And so part of our work together, even if we're just on a two week rotation together,
- 23:46is to look at that as well as all these other skills that you have.
- 23:51I've yet to meet a student who hasn't reacted well to this.
- 23:55And also, what they'll say at the end of the rotation or in their evaluations was, I wish
- 24:03there were more of that in medical education.
- 24:05So I think the structure of medical education is too fragmented.
- 24:10There's no sense that there's one person who's got personal responsibility for you, your
- 24:14own growth throughout the four years.
- 24:17And there are different programs that, including at our medical school, which are very good
- 24:21advising and coaching programs.
- 24:23But I think that those longitudinal relationships really should need to be more at the core.
- 24:29I'd like to take a closer look, if we can, at two words, joy and meaning.
- 24:35And if you could just talk a little bit about the importance, if you think it's important,
- 24:40because it's also a reasonable thing to ask a question whether it is important.
- 24:46Joy and meaning for the health professional, for the physician.
- 24:49If you could just talk a little bit about the importance of that and why.
- 24:54I do, I just want to kind of take apart the word joy, because it means different things
- 25:00to different people.
- 25:02And for me, it's the part of joy that implies fulfillment, a sense of wholeness.
- 25:10And so when I walk out of one of those contentious family meetings on the family to care service,
- 25:15you know, it's not the jump for joy kind of joy.
- 25:19But I feel that I feel a sense of deep fulfillment that and also the word meaning, it's nothing
- 25:26that's hidden, you know, it's nothing that could be discovered.
- 25:30Meaning is right there.
- 25:31You know, meaning is in the action.
- 25:33It's not a result of it.
- 25:35So I see them as kind of confluence and that sense of fulfillment and that sense of meaning.
- 25:42You know, they think they're part of the same thought.
- 25:46Why should, say, the general public be concerned about us finding meaning and joy in our work?
- 25:55I guess another way of putting that is what is it like to be a patient of someone who
- 26:01isn't aligned in that way?
- 26:03And what's the alternative experience like to be aligned with that importance?
- 26:08And is that relevant to patient care and outcomes?
- 26:13I'll tell you from the perspective of a patient.
- 26:16I had to have surgery last spring.
- 26:18And when I first met the surgeon, he was really preoccupied with electronic health record
- 26:24and barely looked at me and hadn't remembered that we had met three years previously about
- 26:30a similar issue.
- 26:31After the surgery, he looked me in the eye and described some of the procedures he had
- 26:38to do as he said, you know, I know this is going to be the recovery will be a little
- 26:44rough for a few days.
- 26:46It's almost inhumane, but you will feel better after a period of time.
- 26:51And just the fact that he was able to resonate with that feeling of utter helplessness and
- 26:59vulnerability and pain and discomfort and all of that.
- 27:04And you know, he's not a warm, fuzzy person.
- 27:08But it was very clear to me that he truly understood and was present with what I was
- 27:14experiencing.
- 27:16And so that contrast just even within an individual and context, I suspect that that first encounter
- 27:24we had was joyless for him and not very present for me.
- 27:30And I think at the with the second encounter, the surgery for him actually was challenging.
- 27:35It had some there were some things that were that.
- 27:39So I think for him, he that sense of connection reflected his sense of.
- 27:47Connection probably with the technical part of his work, but also with the human part
- 27:50of the work.
- 27:51And I felt that I felt really clearly.
- 27:55And my wife is a professional musician and she talks about gigs that she goes on where
- 28:01everyone is really there and then there are other gigs that she's working where there
- 28:07are musicians who are just phoning it in.
- 28:09You know, they're just kind of playing along mechanically, doing their job.
- 28:13But there's no there elsewhere.
- 28:15You know, there and patients can tell if you're phoning it in in a nanosecond.
- 28:23So the joy part, the flourishing part, the engagement part, you know, whatever word you
- 28:29want to use, the connection part.
- 28:32It's it's pheromones.
- 28:33It is it is the the way you smile, you know, if it's a sincere smile as opposed to a forced
- 28:41smile.
- 28:43And we are we have to pick up on that quickly because, you know, that's how we tell whether
- 28:48someone's friendly or dangerous or both.
- 28:52Right.
- 28:53And and and so I think it's integral that now I think I want to separate this from if
- 29:02you think about joy as, you know, having lots of things and going on expensive vacations
- 29:08and belonging to golf clubs and whatever, that's not the joy I'm talking about.
- 29:13And so the public should care less about that kind of stuff, but about having a doctor who's
- 29:18really flourishing, engaged, joyous and present about the work that they're doing.
- 29:24That's like that's what you look for.
- 29:26Yes, I would agree.
- 29:28Hundred percent.
- 29:29So, you know, talking about joy, it was a joy when your book, Attending Medicine, Mindfulness
- 29:37and Humanity, really the first book about mindfulness and medical practice was published
- 29:42and reading it was joy to read it in your book.
- 29:45You describe in the final chapter, imagining a mindful health care system.
- 29:49And I know the book was published seven years ago.
- 29:53It's been a while, but describe if you can two things and sort of a little bit imagine
- 29:59journey for you.
- 30:00The first, your experience as a patient in an encounter, and you can choose any kind
- 30:04of encounter within an imaginary health care system that was a mindful health care system
- 30:10as you described in that chapter.
- 30:13Secondly, describe what it would be like to be a physician working in that same setting
- 30:20in that imaginary mindful health care system.
- 30:24And then third, I guess, what are some of the ways the work we have to do to get there?
- 30:31Okay, yeah.
- 30:33Wow.
- 30:35As a patient, I think that that sense that even though talk time is limited, that this
- 30:43presence that I experienced with a clinician is timeless, that time stands still.
- 30:49And we know that patients who really feel listened to also think that their visits with
- 30:55their doctor are longer, their psychological time is longer.
- 30:59So that sense of timelessness, that sense of really being listened to, the sense that
- 31:07you're not put in a category, that you're being treated as a unique individual.
- 31:13And I'll put along with that a sense of confidence that this other person, that this doctor knows
- 31:18what they're doing.
- 31:19Okay.
- 31:20So I don't want just someone who's a good talker and really friendly.
- 31:24I want someone who knows their stuff, right?
- 31:27And so, and how you communicate that, you can communicate that in many ways, but trying
- 31:33to be arrogant and self aggrandizing is not one of them.
- 31:36So a certain dose of humility.
- 31:41As a physician, I would want that everything that led up to the patient walking into the
- 31:47door, into my walking into the door of the examining room, would put them in a receptive,
- 31:56relaxed and fully aware state of being.
- 32:01I know that's asking a lot, but whatever happens before you go into the room makes you feel
- 32:07that you can be the person that you are and that you'll be accepted for who you are.
- 32:14And that the doctor's interest in you is a genuine one.
- 32:19Now, obviously, we see lots and lots of patients.
- 32:23We can't be intimate in the same way with all the patients we see, but you can have
- 32:28a genuine interest in each person as a human being and recognize their uniqueness.
- 32:32And then everything that happens after the visit reinforces the things that are the most
- 32:37important.
- 32:38Our chart notes in this country are eight times as long as the chart notes in any other
- 32:43country in the world.
- 32:45And all of it is because of regulatory stuff, right?
- 32:49Insurance companies, government, what have you.
- 32:52And in the UK, if a child has a sore throat, your note is two lines, sore throat, no fever,
- 32:58no adenopathy, follow up in a week or whatever it is.
- 33:02Here it's eight pages.
- 33:04So that kind of regulatory stuff that we have to deal with does not enhance anything that's
- 33:10important in medicine.
- 33:12And most of it can be dispensed with, with no harm to anybody.
- 33:16Just a little example.
- 33:17So making communication among clinicians easier, you should have a sense that you're, if you
- 33:24see more than one doctor, that they're actually able to communicate with one another.
- 33:28And my experience with relatives in other parts of the country trying to get medical
- 33:34care, it's horrendous.
- 33:40And to think about just to ask oneself and even ask people who are non-clinicians, but
- 33:47are healthcare administrators, what is the most important thing?
- 33:51What is the most important thing in healthcare?
- 33:54And if people could actually have that question in front of them and direct their efforts
- 33:59towards the most important thing, rather than, oh, I have to do this or I have to do that.
- 34:04It's probably good advice for life in general.
- 34:07But given that healthcare is in such a mess, I think we need to do that in a very conscious
- 34:14and deliberate way.
- 34:16Now all the details of the pathways to get there and who pays for what and who's responsible
- 34:22for what, that gets complicated.
- 34:26But I think that needs to be the starting point.
- 34:30We're almost finished.
- 34:32I just have two somewhat related questions.
- 34:35I guess they're related just to finish up.
- 34:37And then if there's anything else you'd like to add, you have a great deal of experience
- 34:44in sharing and motivating and inspiring other health professionals and physicians in particular
- 34:50to take a look at some of these issues to really think about what the most important
- 34:53thing is.
- 34:55If you were to sum it up in some recommendations, either general or even specific to those whom
- 35:01you identify as your fellow health professionals, what would you offer here on this podcast
- 35:07to them just as a take home?
- 35:09And then a related question or actually request is describe to us something that we've brought
- 35:15into our mindful practice training together, which is a practice called 90 seconds for
- 35:22the patient.
- 35:23If you could just describe that as something people can take home with them.
- 35:27First of all, I want to say that mindfulness is not something you do sitting on a cushion
- 35:33or going to a retreat center.
- 35:35Mindfulness is how you live your life.
- 35:37And when we talk about mindful practice for health professionals, we're talking about
- 35:41how you live your life as a health professional.
- 35:43So where can you, but I think that we also need reminders.
- 35:49And so to quote a Zen teacher, the most important thing is to remember the most important thing.
- 35:55So part of the problem is remembering.
- 35:57So for me, when I was in the depths of despair about the new electronic health record system
- 36:05a few years ago, a patient of mine said to me, I'd known him for quite some time, part
- 36:10of why I really like you as a doctor is that you really take time to listen.
- 36:15And I really feel understood.
- 36:16But ever since you got this new computer system, I feel like you've been really distracted
- 36:21by that.
- 36:22And I mean, he had a tremendous amount of courage to say that.
- 36:26And it stopped me dead in my tracks.
- 36:30And I said, you are absolutely right that this is not good for me, nor is it good for
- 36:36patients.
- 36:37And I thanked him.
- 36:40Although for me, it kind of felt like someone just stuck a dagger through my heart.
- 36:45Because this is what I aspired to do, to be present.
- 36:48And he was saying, no, you're not.
- 36:50So I just decided, it just popped into my head here, saying, well, what can I do to
- 36:55make sure that I'm actually present and listening?
- 36:57So I just decided for every patient, for the first 90 seconds of a visit, I wouldn't open
- 37:03the electronic chart.
- 37:05I wouldn't have any notes.
- 37:06I would just sit there and talk with the patient, say, why are you here?
- 37:10What's going on?
- 37:11What's happened since last time?
- 37:13What's most important for you to talk about today?
- 37:15And just listen.
- 37:17And just listen.
- 37:19Ask maybe a few clarifying questions.
- 37:22I didn't quite understand what you said.
- 37:24Or could you say a little bit more about that?
- 37:26But just listen.
- 37:28So I would suggest trying that.
- 37:30See what it does for you.
- 37:31If 90 seconds seems really difficult, start with 30.
- 37:37But see what that does to your practice.
- 37:41See what it does to the way you feel at the end of the day.
- 37:44See if it makes your day any longer.
- 37:46It might even shorten your day.
- 37:48For me, it actually had no effect on when I got home at night.
- 37:52But for me, it gave me a greater sense of connection to the things that were the most
- 37:56important.
- 37:57The other thing is to think about transitions.
- 38:00So when you're going from one room to the next, or one meeting to the next, or one patient
- 38:04to the next, what can you do during that transition time?
- 38:08So if it involves a walk, can you walk and just notice your surroundings?
- 38:13And maybe even notice something that's beautiful, even if it's a sterile hospital environment.
- 38:18There might be one thing that's beautiful.
- 38:21Or when you're about to enter a room, just stop and take a breath.
- 38:24And just be aware of the thoughts and feelings you're carrying with you.
- 38:29And make a decision about which ones you really need to carry with you into that room, which
- 38:32ones you don't.
- 38:33It's not that you're saying they're not worth thinking about or feeling.
- 38:37But what's most important right now?
- 38:42So those are just two things.
- 38:44I mean, clearly we have to fix the system.
- 38:47But the system's never going to be perfect.
- 38:49It's never going to be anywhere near perfect.
- 38:51And so I feel like we all, to some extent, need to take some responsibility for our own
- 38:57sustainability.
- 38:58Mostly because no one else will.
- 39:00I mean, it's really kind of a harsh reality.
- 39:03Others can help.
- 39:04They can support us.
- 39:05But I think fundamentally that we need to find some way of finding connection and meaning.
- 39:12Well, that's great.
- 39:13You know, I want to again thank you so much for being interviewed or being on this podcast.
- 39:19And also what's really wonderful is, you know, we've spent a lot of time together teaching.
- 39:24We go to meetings together planning.
- 39:27But this was just such a lovely way for me to get to know a little bit more about you.
- 39:31Things that I didn't really know.
- 39:33And I think the listeners will also appreciate learning about you as a person.
- 39:39And really as a force in helping physicians and other health professionals flourish.
- 39:44So thanks.
- 39:46Thanks for listening.
- 39:48We will include a summary of today's podcast and some links to Dr. Epstein and other references
- 39:53that were discussed in the show notes.
- 39:56I'd like to conclude today's podcast as I conclude each podcast with a practical exercise
- 40:03to help you flourish during your workday.
- 40:07The intention is for you to develop a toolbox of skills that you can draw upon to enhance
- 40:12purpose, meaning, and well-being.
- 40:15Ron spoke of 90 seconds for the patient.
- 40:18This is a practice for those of you who are engaged in clinical care to use at the onset
- 40:23of an encounter.
- 40:24As he said, perhaps begin with 30 seconds or 60 seconds.
- 40:29And as we advise in medicine, increase as tolerated.
- 40:34Another brief practice to do is a hand washing practice.
- 40:37Everyone involved in clinical care washes their hands many times daily.
- 40:43It's not trivial.
- 40:44In fact, it's an important aspect of our work.
- 40:48Developing a habit of intentionality and presence can help the effectiveness of hand washing
- 40:54at the same time cultivate presence.
- 40:58So let's talk about how you would do this.
- 41:01You begin washing your hands, turn on the water, you put some soap, either liquid or
- 41:07bar soap into your hands, and you begin to wash the hands, paying attention to what it
- 41:13feels like to have the water touch the hands, what it feels like to have the soap on the
- 41:17hands, what it feels like for you to spread the soap and the water around the hands, the
- 41:24palms, the backs of the hands, each finger, doing so with awareness, with the knowledge
- 41:31that this is an important part of the practice, that you are actually taking care of yourself
- 41:37and taking care of others in the process of washing your hands.
- 41:43Be fully with the practice for as long as it takes.
- 41:4620, 30, 60 seconds of hand washing can be a very effective way of decreasing the amount
- 41:52of germs on the hands and making your ability to work with patients more healthy.
- 42:01As you conclude the washing of the hands, rinsing the fingers off, shaking the hands,
- 42:08and then taking whatever material you use to dry the hands or an automatic air blowing
- 42:15dryer and noticing again the contact of the air, of the cloth, of the paper with the hands
- 42:23as you dry the hands.
- 42:26This can be done many times a day and the more attention we give to this, the better
- 42:30the outcomes of our hand washing is and also the ability to be present with it, to use
- 42:37it as a way of dropping into this present moment to what you are actually doing at this
- 42:42moment.
- 42:45One more thing I would like to share before we close is a poem I heard recently while
- 42:49listening to an interview by Tim Ferriss with the meditation teacher Jack Kornfeld.
- 42:55Jack shared a poem by Jack Gilbert about a brief for the defense.
- 43:02Actually the title of the poem is called A Brief for the Defense.
- 43:07Ron spoke early on in the podcast about joy in medicine in the midst of the contradictions
- 43:13and how joy is important for health professionals.
- 43:17I agree that our joy as health professionals is important and I hope you find joy in listening
- 43:22to this poem.
- 43:23So here it is, A Brief for the Defense by Jack Gilbert.
- 43:27Sorrow everywhere, slaughter everywhere.
- 43:33If babies are not starving someplace, they are starving somewhere else with flies in
- 43:39their nostrils.
- 43:41But we enjoy our lives because that's what God wants.
- 43:46Otherwise the mornings before summer dawn would not be made so fine.
- 43:50The Bengal tiger would not be fashioned so miraculously well.
- 43:56The poor women at the fountain are laughing together between the suffering they have known
- 44:00and the awfulness in their future, smiling and laughing while somebody in the village
- 44:05is very sick.
- 44:08There is laughter every day in the terrible streets of Calcutta and the women laugh in
- 44:12the cages of Bombay.
- 44:14If we deny our happiness, resist our satisfaction, we lessen the importance of their deprivation.
- 44:23We must risk delight.
- 44:26We can do without pleasure, but not delight, not enjoyment.
- 44:30We must have the stubbornness to accept our gladness in the ruthless furnace of this world.
- 44:38To make injustice the only measure of our attention is to praise the devil.
- 44:43If the locomotive of the Lord runs us down, we should give thanks that the end had magnitude.
- 44:50We must admit there will be music despite everything.
- 44:54We stand at the prow again of a small ship anchored late at night in the tiny port looking
- 45:01over to the sleeping island.
- 45:04The waterfront is three shuttered cafes and one naked light burning.
- 45:11To hear the faint sound of oars in the silence as a rowboat comes slowly out and then goes
- 45:17back is truly worth all the years of sorrow that are to come.
- 45:27I hope you have found this podcast, The Simple Exercises, and this poem useful to you and
- 45:33look forward to having you join us for our next episode of Flourishing in Medicine, From
- 45:38Surviving to Thriving.
- 45:40For more information about EmPRO, please visit www.myempro.com.
- 45:50For more information about me and my work, please visit www.mickcrasnermd.com or www.mindfulpracticinmedicine.com.
- 46:04Thank you and we'll see you next time.