Why truth costs more than air conditioning
Format: Post-call Runtime: ~8 minutes Source: Psychology , reciprocity and gift psychology (Cialdini, 1984; Mauss, The Gift, 1925); the meaning of overpayment in service relationships I want to tell you about a call where the customer paid me significantly more than I asked for, and what I've figured out since about what that meant. It was a repair. Moderate complexity , blower motor replacement on an older system. Parts and labor, reasonable number, work I've done a hundred times. I finished up, ran the system through its checks, wrote the invoice, and handed it to her. She looked at it. She…
The skinny
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