Latest / No BS Mastery Podcast
Ep 112: Dan Gingiss on What Makes a Memorable Customer Experience (Which Does Not Mean Expensive)
You might not think of customer experience as marketing, but it is.
If you’re a small agency, you might not be thinking about building long-term customer loyalty. Clients come and they go.
But if they had a killer experience with you? They’re probably telling their friends. And if they had a terrible experience with you, they’re definitely telling their friends.
Today I’m sitting down with Dan Gingiss to find out why creating a memorable customer experience is part of marketing your business, and what makes an experience stand out.
Dan Gingiss is an international keynote speaker and coach who…
The skinny
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