Latest / Catalyst Center for Work Innovation: The Debate
A Debate about the Strategic Imperative of Agentic AI in Higher Education
This research explores the strategic shift in higher education from simple generative AI chatbots to agentic AI systems capable of executing complex, autonomous workflows. These advanced tools address critical institutional challenges, such as enrollment declines and fiscal constraints, by automating multi-step administrative and student support tasks. While this technology offers significant efficiency gains and personalized student experiences, the author emphasizes that success requires robust governance frameworks, data infrastructure, and staff development. The research further examines…
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