Episode 8: 20-Mile Joyrides & Fallen Drain Plugs: Ownership, Accountability, and Leadership in the Bay
Two tech-related nightmares: a customer discovers technicians taking their car on a 20-mile joyride on dashcam, and another deals with a loose drain plug backing out right after a dealership oil change.In this episode, we break down these massive failures from three critical perspectives: the customer, the technician, and the shop’s leadership. How does a shop tolerate a joyride? What really happens behind the scenes when a tech drops the ball on a drain plug, and how does proper training prevent it? Have you seen a shop handle a nightmare like this perfectly—or completely blow it? Drop your…
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