Why logic fails the overthinking brain
Format: Post-call (and post-evening, post-next-morning) Runtime: ~8 minutes Source: Psychology Is Simplified , "Psychology of Overthinkers" This one takes more than one sitting to tell. It spans an afternoon and an evening and the next morning, and none of it is bad. I want to be clear about that upfront. The customer was fine. The repair was fine. But I got three contacts in eighteen hours after a call that went completely normally, and that's the thing I want to think about. The call was a capacitor replacement. Outdoor unit not starting. Classic presentation, quick diagnosis…
The skinny
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