Latest / The Customer Success Leadership Podcast
AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think.
Beth Huckerby has spent 15+ years in customer success across IT, telecoms, and health and wellbeing. Like a lot of CS leaders, she came to AI asking one very honest question: how do you even get started? In this spotlight from the first AI for CS Leaders Executive Bootcamp cohort, Beth shares why the program clicked for the way she works, the framework that gave her a clear starting point, and why she's convinced AI doesn't replace CS work. It makes room for the deeper thinking that's always been the job.This episode is for big-picture CS leaders who feel the pressure to "do something with…
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