Latest / The Customer Success Leadership Podcast
AI for CS Leaders Spotlight: Dee Kachra on Strategy Over Tool
Dee Kachra has built a career across procurement, consulting, speech therapy, and customer success — always centered on people, problems, and outcomes, with a close eye on how CS connects to revenue. When she joined the AI for CS Leaders Executive Bootcamp, she was on an intentional sabbatical, upskilling at the intersection of AI and customer success.In this spotlight, Dee shares how the program moved her from thinking about AI as an email-drafting shortcut to redesigning the entire CS operating model and why the strategy, not the tools, is where leaders need to focus.Ready to join the next…
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