Many Unhappy Returns

The Wholesale Change Show · Sep 23, 2020 · 37m

Returned goods can hurt productivity, reduce profitability, and damage customer and supplier relationships. No wonder most distributors focus on reducing them – but they do it the wrong way! Often, distributors try to lower the rate of returned goods primarily by tightening up policies or by finding an efficient way of disposing of the merchandise, such as through liquidators.In a recent episode of our weekly live show, Wholesale Change, we posed a better solution for handling returns: Prevent as many returns as possible in the first place.Don’t just “accept” returns, solve themA return in…