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Jakob's Law: Why Users Think Your App Is Broken
Why does a single wrong keyboard shortcut make users think your entire app is broken? It's not just frustration — it's Jakob's Law, the principle that users carry expectations from every other app they've ever used into yours. This episode explores design conventions, the cognitive cost of breaking them, and when it's actually worth violating user expectations (hint: you need a paradigm shift, not a preference). Plus, practical steps for researching what shortcuts users actually expect before you build. Episode 2549 — myweirdprompts.com/n/2549 (permanent short link: myweirdprompts.com/954719)
The skinny
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