Chatbot Clampdown as Right to Speak to Human Signed into Law - 03/07/2026
Buying financial products online could soon become a lot more consumer-friendly, after new protections were signed into law giving people the right to speak to a real person instead of relying solely on chatbots or automated systems.The changes mean consumers can request human intervention when taking out financial products or services online or over the phone, helping to ensure they fully understand the implications before signing a contract. The new legislation also targets so-called "dark patterns" – online marketing tactics designed to pressure or manipulate people into making purchases…
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