Why technical skills outlast your empathy
Format: Post-call Runtime: ~8 minutes Source: Psychology , compassion fatigue (Figley, 1995); vicarious exhaustion; the internal cost of sustained empathy This is episode fifty. I want to do something different with it. I want to tell you about the time I almost lost a customer , not because of a bad diagnosis or a pricing dispute , but because I was tired and I let it show. Five days in. Six calls a day. It had been the worst stretch of the summer , back to back, emergency to emergency, every job had something unexpected in it, three of them had gone long. I was running on four hours of…
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