Nothing Needed Repair. He Just Never Saw the Point
He was standing in the hallway in his coat, pushing the up arrow on a thermostat that was never going to answer him. It was the last week of October, the first morning the frost held on the pasture past sunup. The house was a 1950s farmhouse a few miles out of town, with a hallway that has held a thermostat in the same spot since the day it was built. The customer was a retired wheat farmer in his late seventies. He and his wife raised a family in that house. I had put a new system in for them back in July, and a smart thermostat went on the wall where the old round dial used to be. The call…
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