Latest / A Phil Svitek Podcast - A Series From Your 360 Creative Coach
The Case Against Scalability: Embracing the Value of Personalized Service
In a world obsessed with scalability and growth, I'm here to challenge the notion that bigger is always better. Inspired by instances like ABC's Shark Tank, where investors often pass on businesses deemed "unscalable," I argue that there's immense value in maintaining a personalized, non-scalable approach to service. For me, my value lies in my personal touch—I can charge more because clients know they're getting me, not just a product or service. They trust my expertise, my input, and my individualized attention. While scalability might promise higher earnings by expanding to more employees…
The skinny
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