Latest / The Agentic AI Podcast
When Should Your Voice Bot Transfer to a Human?
"Just ask Dave send him a text"Welcome to AI Voice Bot, your go-to podcast for all things AI voice technology—hosted by Dave, a voice tech veteran with 20+ years in the industry.In this episode, we dive deep into a surprising insight: 89% of customers prefer when bots smoothly hand off to humans over starting with a human right away. Why? It’s all about proactive, intelligent escalation.Dave explores how today’s AI voice bots are built to recognize their own limits and transfer calls before frustration kicks in—using tools like:Confidence thresholds to decide when to act or escalateEmotional…
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