Why Latchkey Kids Won't Ask the AC Tech for Help
I have a whole category of customers in their fifties who do not want me to text them updates. They want the work done. Tell them when I am on the way, do good work, send the bill, stop. No check-ins, no truck-is-twelve-minutes-out alert, no survey two days later. I used to think that was just personality. The older I get, the more I notice the customers who feel this most strongly are mostly Gen X, and I do not think the preference is random. Gen X grew up as the latchkey generation. The phrase comes from a 1983 handbook by Jaime Long and Thomas Long, among the first to study what happened…
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