Managing Pushy Clients: Conflict Strategies for Business Owners and Coaches
In this episode, Simon Goode explores strategies for managing pushy clients, particularly those with unrealistic expectations or disruptive behaviors. He introduces tools such as types of conflict, the Thomas-Kilmann conflict modes, and adjusting one’s perspective, using a real client situation as an example. By reflecting on emotional triggers and structured options, Simon demonstrates how to respond thoughtfully rather than react impulsively.TIMESTAMPS:00:00 Benefits of a structured process04:43 Understanding relationship conflict with clients07:29 Reflecting on email communications13:39…
The skinny
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