‘Manual pension transfers are slow, costly and prone to error’

FT Adviser · Jul 31, 2026 · 19m

Pathfinder is a master-trust-led steering group set up to explore ways to improve pension transfers for savers and support a more scalable transfer process across the workplace pensions market.Speaking with two members of Pathfinder, Sue Whittington, chief operating officer at Smart Pension, and Angela Staral, chief operating officer at People’s Pension, FT Adviser's Sonia Rach dives into the current issues facing pension transfers and how the Pathfinder initiative hopes to modernise the process.FT Adviser is currently running its Tidy Up Transfers campaign in a push to clean up pension…