Latest / Church Staff Book Club
How You Make People Feel Matters
In this first episode, we dive into our own book The Come Back Effect and explore why how people feel at church is just as important as what gets done. From parking lots to greeters to follow-up teams, we discuss how emotional intelligence, hospitality, and intentional leadership create environments where guests feel seen, valued, and want to return.You’ll hear:Why great systems alone don’t create great experiencesHow to help volunteers lead with empathy, not just efficiencyWhy church leaders sometimes feel like cogs and how to fix thatWhat it means to be an “emotional bodyguard” for your…
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