Put That Coffee Down EP29 You got the account, now what?
On today’s episode, Dooner and Hill are talking all about when the real work starts: after you land the account. They cover account handling, hand off, up-sell, cross sell, satisfaction, and retention. What model should you use? Cradle to the grave? A land and abandon to CSR Chicago freight style? Or a hybrid and dynamic approach? They’re joined by special guest Chris Jolly, The Freight Coach Plus, listener feedback, advice, and community building! Apple Podcasts Spotify Stitcher Watch the video Networking list Learn more about your ad choices. Visit megaphone.fm/adchoices
The skinny
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