EP 311: Creating an "I'll be back" client experience with Shep Hyken

Build a Better Agency Podcast · Sep 20, 2021 · 1m

No one needs to tell you that it's easier and more cost-effective to keep existing clients rather than continuing to hunt and pitch for new ones. There's an obvious need to genuinely nurture these relationships, but oftentimes this advice is more theory than tangible. It's rare to find a clear game plan for creating lasting change that is simple, even if it's not always easy. This conversation sheds light on that challenge and how to solve it. Author and keynote speaker Shep Hyken is one of the world's most well-known and well-respected experts on client service. He is dedicated to helping…