Latest / The Customer Success Leadership Podcast
Should Customer Success Teams Own Revenue?
The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value?In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along.Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team?In this episode, Angeline breaks down:Why Customer Success was born in the SaaS eraThe real driver behind the shift toward revenue accountability in CSThe three Revenue-Driven CS Models every organization should understand:Revenue Protection (Retention…
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