Latest / The Customer Success Leadership Podcast
AI for CS Leaders Spotlight: Suzanne Hitcho on Building an AI Operating Model for the Whole Business
Suzanne Hitcho has spent her career at the intersection of customer success, go-to-market, and value realization from Pfizer, Coca-Cola, and Disney to six years in B2B SaaS. So when she joined the AI for CS Leaders Executive Bootcamp, she wasn't starting from zero. She'd already stood up an AI center of excellence and a shared prompt library at her last company. In this spotlight, she shares what still shifted for her, and why she believes AI in CS only pays off when it's treated as a cross-functional operating model, not a set of siloed experiments.This episode is for forward-thinking CS and…
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