Latest / The Customer Success Leadership Podcast
Why Your CS Team Needs Veto Power And How to Earn It
Most CS teams operate as the cleanup crew for decisions they were never consulted on. Sales closes bad-fit deals, product makes changes that create customer friction, and CS is left to manage the consequences without the authority to prevent any of it. This episode is a full breakdown of why CS needs veto power, where it actually matters, and how to build the credibility and positioning to earn it without becoming the function that always says no.You'll learn:What veto power actually means for a CS function and what it doesn'tThe four specific areas where CS should have veto power and how to…
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