Latest / The Steve Harvey Morning Show / Uplift: Shares experiences of overcoming biases and proving herself in a male-dominated private jet industry.

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Uplift: Shares experiences of overcoming biases and proving herself in a male-dominated private jet industry. · The Steve Harvey Morning Show

• 0:05
  Speaker 1: Welcome to the show.
• 0:06
  Speaker 2: I'm Rashwan McDonald, the host of Money Making Conversations Masterclass,
• 0:10
  Speaker 2: where we encourage people to stop reading other people's success
• 0:13
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• 0:14
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• 0:19
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• 0:28
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• 0:31
  Speaker 2: Money Making Conversations Masterclass. Hi, I'm Rushan McDonald, our host
• 0:36
  Speaker 2: of weekly Money Making Conversations Masterclass show. The interviews and
• 0:39
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• 0:43
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• 0:46
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• 0:53
  Speaker 2: click the be a Guest button. Now to the show.
• 0:56
  Speaker 2: My guest is the author of Ally Leadership, How to
• 0:59
  Speaker 2: Lead People who Are Not Like You. Here's a little
• 1:02
  Speaker 2: background on her. She's the first African American president of
• 1:05
  Speaker 2: a private aviation company and has more than thirty five
• 1:08
  Speaker 2: years of travel experience, which she began as a baggage handler.
• 1:13
  Speaker 2: This led her to top executive roles as president of
• 1:16
  Speaker 2: Jeftsweet and Chief Growth Officer at Will's Up. Please welcome
• 1:20
  Speaker 2: the Money Making Conversations Masterclass, Stephanie Chung.
• 1:24
  Speaker 3: Thank you for having me with Seanna.
• 1:25
  Speaker 2: Okay, the name of your book, tell us how you
• 1:27
  Speaker 2: came over and the name of the book, let's dive
• 1:29
  Speaker 2: deep into.
• 1:29
  Speaker 1: This book is a brilliant read. It's about leadership.
• 1:33
  Speaker 2: Is not when you hear that word how to lead
• 1:35
  Speaker 2: people who are not like you, being at your African American,
• 1:38
  Speaker 2: one would immediately go to race and this is not
• 1:41
  Speaker 2: what this book is about. This book is about communications.
• 1:46
  Speaker 4: You thank you, Thank you sir, and thank you for
• 1:47
  Speaker 4: saying that, because that is the most important part that
• 1:50
  Speaker 4: I really want people to convey. The reason why I
• 1:53
  Speaker 4: named the book ally Leadership and not allyship right is
• 1:57
  Speaker 4: because ally, first of all, is an acronym, so it
• 2:00
  Speaker 4: stands for ask, lists and learn and you take action.
• 2:03
  Speaker 4: So to your point, the book is really a leadership book.
• 2:06
  Speaker 4: It's not a DEI book or anything like that. It's
• 2:09
  Speaker 4: a book for all leaders who want to be able
• 2:11
  Speaker 4: to lead people who are not like them. And the
• 2:13
  Speaker 4: reason why that's important Rushan is because right now we
• 2:17
  Speaker 4: have five soon to be six generations working, so that's
• 2:20
  Speaker 4: unheard of. We've got people from sixteen years old to
• 2:24
  Speaker 4: seventy five years old, right, And those of us in leadership,
• 2:27
  Speaker 4: we know that a zoomer thinks very different than a
• 2:29
  Speaker 4: boomer or so the inner generations in the marketplace, in
• 2:34
  Speaker 4: the workforce is really challenging for leaders. So that's the
• 2:37
  Speaker 4: first reason why I brote the book. The second reason
• 2:40
  Speaker 4: is we also have women as the majority of the population,
• 2:44
  Speaker 4: so we think differently, we communicate differently, we lead differently,
• 2:48
  Speaker 4: so that changes the dynamics in the workforce as well.
• 2:51
  Speaker 4: And then the last piece I want to really mention
• 2:54
  Speaker 4: is that the ethnic demographics are changing also, right, So
• 2:57
  Speaker 4: you have all the ethnic groups that are growing, non
• 2:59
  Speaker 4: ethnic groups shrinking, so that changes dynamics as well as
• 3:03
  Speaker 4: people with neurodiversity or people who have different abilities or
• 3:07
  Speaker 4: LGBTQ plus. So all said, those of us in leadership
• 3:11
  Speaker 4: are leading people who are not like each other, and
• 3:14
  Speaker 4: they're not like us. And so I come from an
• 3:16
  Speaker 4: industry where there's not a lot of people that look
• 3:19
  Speaker 4: like me, sound like me, act like me, etc. Don't
• 3:22
  Speaker 4: have my same background, so I have become really efficient
• 3:25
  Speaker 4: in how to lead people who are not like me,
• 3:28
  Speaker 4: And so I wrote the book as a tool for
• 3:30
  Speaker 4: today's leader to know how to lead today's modern force
• 3:33
  Speaker 4: and a modern workforce. So I really just wanted to
• 3:36
  Speaker 4: be a tool and hopes that it would help other
• 3:38
  Speaker 4: leaders be able to do it more, quicker, better, faster,
• 3:41
  Speaker 4: et cetera.
• 3:42
  Speaker 2: Cool, let's start some a couple of comments. I'm a
• 3:45
  Speaker 2: good listener, and you've brought up women and you say
• 3:47
  Speaker 2: women think differently?
• 3:49
  Speaker 1: Yeah? How and who you when you said think differently?
• 3:53
  Speaker 1: Who you're saying referencing when you say to think differently?
• 3:57
  Speaker 3: Yeah?
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  Speaker 4: So when I say think differently, today's to day's leadership, Right,
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  Speaker 4: it's primarily made up a majority of men, And so
• 4:04
  Speaker 4: women think differently than men and any of us that
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  Speaker 4: you have any interaction, whether it be with our spouses
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  Speaker 4: or kids, et cetera.
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  Speaker 3: We know men and women think differently. Now what does
• 4:13
  Speaker 3: that mean in the workforce?
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  Speaker 1: Though?
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  Speaker 4: So when you think of from a woman's perspective, we're
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  Speaker 4: going to really for the most part, and I'm obviously
• 4:20
  Speaker 4: I'm generalizing, but we tend to look at the whole person, right, So, yes,
• 4:25
  Speaker 4: you may be my employee, but I also acknowledge the
• 4:28
  Speaker 4: fact that you were somebody's husband, or somebody's son, or
• 4:31
  Speaker 4: somebody's best friend, or somebody's father. So when I'm addressing you,
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  Speaker 4: I'm actually addressing you as the entire person of who
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  Speaker 4: you are versus just you work on my team type
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  Speaker 4: of thing. So we women tend to, maybe as part
• 4:44
  Speaker 4: of our nurturing as well, we tend to look at
• 4:46
  Speaker 4: people as an entire you know, we say bring your
• 4:49
  Speaker 4: whole self to work.
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  Speaker 3: We actually look at you as a whole person.
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  Speaker 4: And that's a little bit different than perhaps what people
• 4:54
  Speaker 4: are used to with the traditional type of leadership that
• 4:58
  Speaker 4: has historically been in place.
• 5:00
  Speaker 2: Now, just later, everybody, I'm talking to Stephanie Chung her
• 5:03
  Speaker 2: book Ally Leadership, How to Lead People Who Are Not
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  Speaker 2: like You. This book is not just about traditional leadership.
• 5:09
  Speaker 2: It's about revolutionizing leadership practices to be more effective in
• 5:13
  Speaker 2: a rapidly changing corporate world. Like she mentioned the just
• 5:16
  Speaker 2: racial different ethnic groups, the social issues that we're dealing with. Now,
• 5:20
  Speaker 2: this issue transitions transcends the category of race, gender, sexual orientation,
• 5:26
  Speaker 2: different abilities, and age. Now let's talk about age, because
• 5:29
  Speaker 2: I'm a big proponent of age should never be an excuse,
• 5:33
  Speaker 2: and people are somehow been told at sixty five there
• 5:37
  Speaker 2: is a check waiting on them for retirement. And you
• 5:40
  Speaker 2: know that's not true. We all know that's not true.
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  Speaker 2: But somehow that message is not getting down to the masses.
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  Speaker 2: But so people tend to think that they hit fifty,
• 5:49
  Speaker 2: they hit sixty, they hit seventy, their dreams have stopped.
• 5:53
  Speaker 2: Let's talk about the age process when it comes to
• 5:56
  Speaker 2: your book and what you message you was trying to
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  Speaker 2: deliver to that audience.
• 5:59
  Speaker 1: Stephanie.
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  Speaker 4: Yes, So, first of all, I'm in my sixties and
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  Speaker 4: I'm like, I'm telling you, I'm loving it. I feel
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  Speaker 4: like I have more clarity, more energy. I mean, it's fantastic.
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  Speaker 4: So my message to anyone regardless of the age, because
• 6:13
  Speaker 4: the reverse is true as well with Sean. Right, So
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  Speaker 4: people think if you're too young, you can't lead, If
• 6:17
  Speaker 4: you're too old, you know, it's time for you to
• 6:18
  Speaker 4: get out.
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  Speaker 3: The truth of the matter is we're all living longer.
• 6:22
  Speaker 1: Right.
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  Speaker 4: You know, it's funny AARP thinks that the person who's
• 6:25
  Speaker 4: going to be one hundred and fifty is going to
• 6:27
  Speaker 4: actually make it to one hundred and fifty has already
• 6:29
  Speaker 4: been born. So really what that means is if you're
• 6:32
  Speaker 4: in your sixties or fifties or you know later, it's
• 6:35
  Speaker 4: no longer that you have to retire at sixty five.
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  Speaker 4: I know a lot of people personally that their second
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  Speaker 4: you know, dreams they're kind of who they are now,
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  Speaker 4: actually started.
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  Speaker 3: When they were in their sixties.
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  Speaker 4: So my message for people reading the book is it
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  Speaker 4: really doesn't matter what your age is, because we're all
• 6:53
  Speaker 4: living longer. You know, today's sixty is really like yesterday's forty, right,
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  Speaker 4: And so I just want people to know that it
• 6:59
  Speaker 4: doesn't really matter if you are a leader, and if
• 7:02
  Speaker 4: you feel like you're called for leadership, and whether that's
• 7:05
  Speaker 4: leading in a company or just leading yourself right, or
• 7:08
  Speaker 4: you're an entrepreneur, this guy's.
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  Speaker 3: The limit for you.
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  Speaker 4: There's no longer the thought process of oh I'm sixty
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  Speaker 4: five and now I need to start to retire.
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  Speaker 3: Now are you kidding me?
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  Speaker 4: I mean, today's sixty five year old is like again
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  Speaker 4: their second win.
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  Speaker 2: And I'd like to say I'm in my sixties to Stephanie,
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  Speaker 2: So I think you and I may hit that sixty
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  Speaker 2: one hundred and fifty, Okay, we might be in a
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  Speaker 2: race for that one hundred and fifty.
• 7:30
  Speaker 3: Let's do it.
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  Speaker 1: Just let you know not I don't know who they
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  Speaker 1: talk about.
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  Speaker 2: For them to be talking about me and make me
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  Speaker 2: talk about you, I'll be remissed. I know we're talking
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  Speaker 2: about the book, but the fact that you were president
• 7:45
  Speaker 2: of Jet sweet chief gross officer, it will's up and
• 7:49
  Speaker 2: if the people are listening, I know everybody doesn't fly
• 7:51
  Speaker 2: fiber jets. This is like the green Daylight Cream, a
• 7:56
  Speaker 2: private jet travel that we're talking about. And as an
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  Speaker 2: African America, as a female, tell us about that experience.
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  Speaker 1: And I was reading that.
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  Speaker 2: I read your book and I was that little pebble
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  Speaker 2: beat bomb with that when you look up and down,
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  Speaker 2: you know who is she out there on.
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  Speaker 1: The golf course?
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  Speaker 2: Tell us about going from a baggage handler and then
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  Speaker 2: you know, we all have dreams and people say I'm
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  Speaker 2: gonna do this. People go yeah, right, and as you
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  Speaker 2: start going up that ladder realizing the possibilities.
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  Speaker 1: Let's share that moment.
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  Speaker 2: With us, because I think it's important that our audience,
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  Speaker 2: whether they're black, white, Latino, younger, old, need to understand
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  Speaker 2: that a dream can happen.
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  Speaker 1: But it's applied to work and relationships.
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  Speaker 3: Yes, yes, so thank you for that.
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  Speaker 4: You know, I always like to start off because you're right,
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  Speaker 4: my career is very unique, right, and so I always
• 8:43
  Speaker 4: like to start off and give and give credit where
• 8:45
  Speaker 4: credit is due. My dad was a master sergeant in
• 8:48
  Speaker 4: the US Air Force, so I grew up around planes
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  Speaker 4: my entire life. And really what that meant is I moved.
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  Speaker 4: Also every two years of my life. I always lived
• 8:56
  Speaker 4: on active Air Force faces, so I heard planes taking
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  Speaker 4: off and landing all the time, and so early on
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  Speaker 4: I knew I wanted to be an aviation The problem, though, Ruschan, was.
• 9:06
  Speaker 3: That I didn't know what I could do in aviation.
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  Speaker 3: And the reason.
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  Speaker 4: Why is because way back in the day, whenever you
• 9:12
  Speaker 4: would see aviation depicted in TV or film or magazines
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  Speaker 4: or anything like that, any type of media, you would
• 9:19
  Speaker 4: always see if you were a man, you were a pilot,
• 9:23
  Speaker 4: or if you were a female, you were a flight attendant.
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  Speaker 3: But back in the day, none of those pictures ever
• 9:29
  Speaker 3: looked like me.
• 9:30
  Speaker 4: And so though I knew I wanted to be an
• 9:32
  Speaker 4: aviation I really didn't know what was accessible to me
• 9:36
  Speaker 4: because I'd never seen a person of color or any
• 9:38
  Speaker 4: type of representation in as an aviator when I was
• 9:42
  Speaker 4: growing up, so I didn't know what was available to me.
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  Speaker 4: That said, my very first job, to your point, I
• 9:47
  Speaker 4: ended up parking planes and load and luggage at the
• 9:50
  Speaker 4: Boston Logan.
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  Speaker 3: Airport for a very big airline, and.
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  Speaker 4: I loved that job. Now here's what's really interesting, Ruchan.
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  Speaker 4: Back then we're talking like.
• 9:58
  Speaker 3: Forty years ago.
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  Speaker 4: Then women didn't work on the ramp, right, But I
• 10:03
  Speaker 4: felt really comfortable because I grew up around soldiers, so
• 10:07
  Speaker 4: I grew up around men. So I was like quite
• 10:09
  Speaker 4: comfortable working on the ramp.
• 10:10
  Speaker 3: Loved the job.
• 10:11
  Speaker 4: But because I always also needed extra money, I would
• 10:14
  Speaker 4: go work upstairs at the ticket counter to make some
• 10:17
  Speaker 4: extra money and then check customers in for their flights, etc.
• 10:21
  Speaker 4: So one day I was up there, and you know, again,
• 10:23
  Speaker 4: I worked for a really big airline in the Boston area,
• 10:26
  Speaker 4: and so I would always see our executives flying in
• 10:28
  Speaker 4: and out of the airport, so I knew who they
• 10:31
  Speaker 4: were rouchamp, but I didn't think that they knew who
• 10:33
  Speaker 4: I was because I was a stick counterperson right or
• 10:35
  Speaker 4: working on the ramp.
• 10:36
  Speaker 3: And so one day this gentleman, his name was Jim.
• 10:39
  Speaker 3: I'll never forget Jim.
• 10:40
  Speaker 4: Jim was like this little, short white guy with a
• 10:42
  Speaker 4: deep Southern accent, and he came over to me when
• 10:45
  Speaker 4: I was checking customers in and he said, in his
• 10:48
  Speaker 4: Southern drawl, he said, you know, Stephanie, every time I
• 10:51
  Speaker 4: come to this airport, I see you, and I see
• 10:53
  Speaker 4: you checking customers in with a smile on your face.
• 10:56
  Speaker 3: I think we have you in the wrong position. I
• 10:58
  Speaker 3: think you should be in sales. Now. Up until that point,
• 11:02
  Speaker 3: I was really headed.
• 11:03
  Speaker 4: More towards in operations, you know, type of career, and
• 11:06
  Speaker 4: I didn't know anything about sales, but I respected Jim.
• 11:10
  Speaker 4: And so with that said, you know, he and I
• 11:13
  Speaker 4: had a conversation and one thing led to nether and
• 11:15
  Speaker 4: I ended up, you know, then selling for the airlines
• 11:18
  Speaker 4: and then did that for many years, and then got
• 11:20
  Speaker 4: recruited into private aviation, and so started off in sales,
• 11:25
  Speaker 4: and then to your point, all the things that you
• 11:27
  Speaker 4: mentioned that you know, ended up going up the ladder
• 11:29
  Speaker 4: and ended up being one of the highest, if not
• 11:31
  Speaker 4: the highest ranked black.
• 11:33
  Speaker 3: Person in private aviation.
• 11:35
  Speaker 4: And so it's because though I started off like, let
• 11:38
  Speaker 4: me just start at the bottom, let me figure out
• 11:40
  Speaker 4: because I don't know what's successible, but here's what I
• 11:42
  Speaker 4: do know. I've got a good work ethic, I'm smart,
• 11:46
  Speaker 4: and I'm willing to put in the time, effort, energy,
• 11:48
  Speaker 4: et cetera in order to get into the position that
• 11:51
  Speaker 4: I want to be in now.
• 11:53
  Speaker 3: Early on Ruschard, I never.
• 11:55
  Speaker 4: Would have dreamed that I would be in the types
• 11:57
  Speaker 4: of positions that I ended up in. But it all
• 12:00
  Speaker 4: always starts with the first step. And I think that's
• 12:02
  Speaker 4: really what I would want lead your listeners to really
• 12:05
  Speaker 4: think about it. I didn't think, couldn't even think right
• 12:08
  Speaker 4: about where I would end up because I just didn't know.
• 12:10
  Speaker 3: I didn't know what was accessible.
• 12:12
  Speaker 4: But I could think about the first step, right, And
• 12:15
  Speaker 4: I think sometimes people just don't take that first step.
• 12:18
  Speaker 4: They overthink it, they think too much about it. It's like,
• 12:21
  Speaker 4: just take the first step, take that step, and then
• 12:23
  Speaker 4: that leads you to all the other steps. So I
• 12:26
  Speaker 4: loved my career. I am still obviously still have a
• 12:29
  Speaker 4: foot in private aviation. I do some advisory board work
• 12:32
  Speaker 4: and whatnot, and so it's a fun career. And you
• 12:34
  Speaker 4: know this because you and I talked off camera. It's
• 12:37
  Speaker 4: an aspirational industry and what I mean by that is,
• 12:40
  Speaker 4: everybody either wants to fly in a private jet or
• 12:43
  Speaker 4: wants to have enough money to be able to buy
• 12:45
  Speaker 4: a private jet. So it's very aspirational and so it's
• 12:48
  Speaker 4: a little bit different than most careers.
• 12:50
  Speaker 3: But I have loved it.
• 12:52
  Speaker 4: I've loved my industry, and thankfully the industry has loved
• 12:55
  Speaker 4: to be back as well.
• 12:56
  Speaker 2: Well, let's understand this is Stephanie Chong in the business
• 13:00
  Speaker 2: that you have Delta, you have American Airlines, you have
• 13:05
  Speaker 2: private travel, which is very unique, which is very specific,
• 13:11
  Speaker 2: but they have an audience out there and it's not
• 13:13
  Speaker 2: celebrity driven.
• 13:14
  Speaker 1: I'm just letting everybody know this is not It's so.
• 13:17
  Speaker 2: Many just regular looking people who are flying private jets.
• 13:21
  Speaker 2: It will shock you. These are the people who have
• 13:23
  Speaker 2: hedge frogs. These are people who are executives. These are
• 13:26
  Speaker 2: people who are just regular everyday people who have worked hard,
• 13:32
  Speaker 2: want to move fast, and cannot do the security reasons
• 13:36
  Speaker 2: hang out with the regular folks.
• 13:37
  Speaker 1: They just cannot.
• 13:38
  Speaker 2: And that business is being being led by a person
• 13:41
  Speaker 2: of your color makes me mad because I hadn't met
• 13:45
  Speaker 2: you before, because Steve Harveys should have met you.
• 13:48
  Speaker 1: I'm gonna make sure Steven A. Smith knows about.
• 13:50
  Speaker 2: You because these are people who fly these planes and
• 13:54
  Speaker 2: use these planes and don't know that a voice of
• 13:57
  Speaker 2: your magnitude was important to our participation as passengers.
• 14:02
  Speaker 1: Now let's get.
• 14:03
  Speaker 4: Back to I got to you know, the think about it,
• 14:07
  Speaker 4: Oh my show, Money Making Conversations master Class.
• 14:09
  Speaker 2: You know, I have a very diverse audience. Six percent
• 14:12
  Speaker 2: African America, twenty percent white, twelve percent Latino. You know,
• 14:15
  Speaker 2: fifty two percent male, forty eight percent female, sixty five
• 14:18
  Speaker 2: percent of my audience is under the age of forty five.
• 14:20
  Speaker 2: You are a person that we expire, a drever who
• 14:24
  Speaker 2: comes in. Did not allow color to denounce your opportunities,
• 14:28
  Speaker 2: but allow your personality. And when people gave you that
• 14:32
  Speaker 2: moment and since were I always talk about this show, Stephanie,
• 14:35
  Speaker 2: and I want to talk about that a little bit longer.
• 14:38
  Speaker 2: Somebody offered you something you could have been intimidated by
• 14:41
  Speaker 2: and said, oh no, I never thought about that, because,
• 14:43
  Speaker 2: like you said, you were headed to operations sales. Talk
• 14:47
  Speaker 2: about that moment a little bit more detailed, because that
• 14:50
  Speaker 2: was the turning point in your life and there up
• 14:52
  Speaker 2: there have been others along the way, but that was
• 14:55
  Speaker 2: the one moment that made you really go home and
• 14:58
  Speaker 2: sit on the side of your bed.
• 15:01
  Speaker 4: Yes, yes, absolutely absolutely. And here's what's really interesting. I
• 15:05
  Speaker 4: want to even take it back because because you have
• 15:07
  Speaker 4: such a diverse audience, which makes me very happy, by
• 15:10
  Speaker 4: the way, but you know, you just never know where
• 15:12
  Speaker 4: your opportunities are going to come from. So here was
• 15:14
  Speaker 4: a gentleman who was born and raised in the South
• 15:17
  Speaker 4: in the nineteen forties, and here I am, you know,
• 15:20
  Speaker 4: an African American girl born and raised all over the place.
• 15:23
  Speaker 4: Because of my military background. You would think we wouldn't
• 15:26
  Speaker 4: have a lot in common, right, But the truth of
• 15:28
  Speaker 4: the matter is he saw something because of all the
• 15:31
  Speaker 4: things you and I talked about before being able to
• 15:33
  Speaker 4: you know, working hard, having a good attitude.
• 15:36
  Speaker 3: You know, when the opportunity struck, I was. I was
• 15:38
  Speaker 3: ready for that conversation.
• 15:40
  Speaker 4: But you know, I also appreciate him that he was
• 15:43
  Speaker 4: a person paying attention. The first thing he said to
• 15:45
  Speaker 4: me is every time I come through, I see you, right.
• 15:49
  Speaker 4: And so one of the things that I always like
• 15:50
  Speaker 4: to encourage people is you just never know where that
• 15:52
  Speaker 4: opportunity is going to come up.
• 15:54
  Speaker 3: You never know who, you know, God puts in your path.
• 15:57
  Speaker 4: That may be the person that speaks one sentence or
• 15:59
  Speaker 4: one has one conversation that truly changes the trajectory of
• 16:03
  Speaker 4: your career. And that's what happened for me. And so
• 16:07
  Speaker 4: with that in mind, what I would just tell people is,
• 16:09
  Speaker 4: you know what, grow where you're planted. Wherever you are now,
• 16:14
  Speaker 4: it is probably not where you're going to be two years,
• 16:16
  Speaker 4: five years from now. And so what you want to
• 16:18
  Speaker 4: do is always remember that you're your personal brand. Yes,
• 16:22
  Speaker 4: you work for a brand, but you have a personal
• 16:25
  Speaker 4: brand as well, and so what do you want your
• 16:27
  Speaker 4: personal brand to stand for? And then you work every
• 16:30
  Speaker 4: single day to honor that your personal brand. So for me,
• 16:35
  Speaker 4: my personal brand I really wanted to stand for. You know,
• 16:38
  Speaker 4: I treat people kindly, that I work really hard. My
• 16:41
  Speaker 4: yes is my yes, my no is my no. There's
• 16:44
  Speaker 4: certain things that I really am intentional about when it
• 16:46
  Speaker 4: comes to my brand. So therefore, when the opportunity comes
• 16:49
  Speaker 4: up or in a lot of times too, you know, Rashan,
• 16:51
  Speaker 4: we always have to remember we may not be in
• 16:53
  Speaker 4: the room when our personal brand is.
• 16:55
  Speaker 3: Being discussed, right, but.
• 16:57
  Speaker 4: How then can you make sure that when you're not
• 17:00
  Speaker 4: in the room and your brand is being discussed. How
• 17:03
  Speaker 4: do you want people to discuss it? And that's what
• 17:05
  Speaker 4: you're doing every single day at work.
• 17:09
  Speaker 5: Please don't go anywhere. We'll be right back with more
• 17:12
  Speaker 5: money Making Conversations Masterclass. Welcome back to the Money Making
• 17:21
  Speaker 5: Conversations Masterclass hosted by Rashaan McDonald. Money Making Conversations Masterclass
• 17:27
  Speaker 5: continues online at Moneymakingconversations dot com and follow money Making
• 17:31
  Speaker 5: Conversations Masterclass on Facebook, Twitter, and Instagram.
• 17:35
  Speaker 2: Now here's up to interesting in your book because it's
• 17:37
  Speaker 2: been in the media over the last couple of years.
• 17:41
  Speaker 2: Counsel culture, and you've taken the time of talking about
• 17:44
  Speaker 2: how to steer clear of counsel culture.
• 17:46
  Speaker 1: First, I want to know. I want you to explain
• 17:48
  Speaker 1: to people.
• 17:49
  Speaker 2: What you your possession of counsel culture so that we
• 17:51
  Speaker 2: all be on the same page, and how do we
• 17:53
  Speaker 2: steer clear of that because that can't impact how you
• 17:56
  Speaker 2: lead people who are not like you.
• 17:58
  Speaker 4: Flor absolutely, and so you know what you want to
• 18:01
  Speaker 4: do when you think about leading people who are not
• 18:03
  Speaker 4: like you, at its core, it doesn't actually matter, you know,
• 18:07
  Speaker 4: in regards to if they're different than you, because most
• 18:09
  Speaker 4: likely they are going to be different than you. Just
• 18:12
  Speaker 4: because of what's happening in the world today. And so
• 18:14
  Speaker 4: one of the things I mentioned earlier the acronym for all.
• 18:17
  Speaker 4: I was asked listen, learn, you take action. The reason
• 18:21
  Speaker 4: why that's really important is because I was getting tired
• 18:24
  Speaker 4: of having people self anoint themselves as an.
• 18:27
  Speaker 3: Ally, right, right, and so that is that's crazy.
• 18:31
  Speaker 4: And really what I mean by that is, you know,
• 18:33
  Speaker 4: I speak as a profession That's what I do, is
• 18:36
  Speaker 4: I speak, and so often I would, you know, be
• 18:39
  Speaker 4: done with the speech. Have people come up during the
• 18:41
  Speaker 4: meet and greets and they would say, especially men, oh
• 18:43
  Speaker 4: my god, Steph, I love you know everything you just said.
• 18:45
  Speaker 4: And I'm an ally. You know, I'm married, I've got
• 18:48
  Speaker 4: three daughters, and I'm an ally. I'm like, I'm all in.
• 18:51
  Speaker 4: And my follow up is always the same. I always
• 18:55
  Speaker 4: say to the raushan like, thank you so much. I'm
• 18:57
  Speaker 4: so glad to hear that you're an ally. Tell me
• 18:59
  Speaker 4: what you've done this week.
• 19:00
  Speaker 3: To show your ally ship.
• 19:03
  Speaker 4: Crickets, right, people don't have anything that they've anything tangible.
• 19:08
  Speaker 4: So really what I'm really pushing for leaders is people
• 19:11
  Speaker 4: want to know the receipts that you have to back
• 19:14
  Speaker 4: up this statement, because you can't just call yourself an ally, right,
• 19:17
  Speaker 4: I can't call myself a nice person. You can call
• 19:20
  Speaker 4: me a nice person, like, oh, I've met Stephanie. She
• 19:22
  Speaker 4: seems like she's a nice person. But I can't self
• 19:24
  Speaker 4: annoint myself and it's a nice person. And the same
• 19:27
  Speaker 4: is true with ally, and so you have to earn
• 19:31
  Speaker 4: the right to be called an ally. And that's the
• 19:34
  Speaker 4: culture that we're living in today, right. Everybody wants you
• 19:37
  Speaker 4: to back up your comments with actual receipts, and so
• 19:41
  Speaker 4: earning from a leadership perspective, earning literally means and this
• 19:44
  Speaker 4: is going back to your cancel culture question. Earning means
• 19:48
  Speaker 4: that you, as a leader, you establish the environment where
• 19:52
  Speaker 4: everyone feels seen, appreciated and psychologically safe.
• 19:56
  Speaker 3: So you get that's the E. You also have to
• 19:58
  Speaker 3: assure alignment.
• 19:59
  Speaker 4: Right, anybody needs to know what business are you in
• 20:02
  Speaker 4: and how does the make the business make money? And
• 20:04
  Speaker 4: also how does what they do impact how the business functions.
• 20:08
  Speaker 4: So every employee wants to know that and we leaders
• 20:10
  Speaker 4: need to do a better job communicating that.
• 20:12
  Speaker 3: So that's what the A is for a sure alignment.
• 20:15
  Speaker 4: The R stands for rally the troops because if you
• 20:19
  Speaker 4: can get people who feel like they're safe and they're
• 20:21
  Speaker 4: heard and their scene and they know what role they
• 20:24
  Speaker 4: play in the in the in the bigness of the organization,
• 20:27
  Speaker 4: and you rally them towards a cause.
• 20:29
  Speaker 3: These people will be absolutely unstoppable.
• 20:32
  Speaker 4: And then the last part is the inn in I'm
• 20:35
  Speaker 4: from aviation, so in means you need to.
• 20:37
  Speaker 3: Know how to navigate the narrows, right. You need to
• 20:39
  Speaker 3: know where we.
• 20:40
  Speaker 4: Go and how are we getting there, when are we
• 20:41
  Speaker 4: going to get there, and what all do we need
• 20:43
  Speaker 4: to get there efficiently?
• 20:45
  Speaker 3: So all of that is what's required of the leader.
• 20:48
  Speaker 3: Now you do that.
• 20:50
  Speaker 4: And so because people talk about culture, culture, and they've
• 20:52
  Speaker 4: got these beautiful mission statements and you know, culture stuff
• 20:55
  Speaker 4: up on their walls. But if you it's not about
• 20:58
  Speaker 4: what's on the wall, it's how do you bet people?
• 21:01
  Speaker 4: That's about the culture. So you know, when I talk
• 21:03
  Speaker 4: about cancel culture, it's really like, let's let's get away
• 21:07
  Speaker 4: from just flinging the word around, right, and let's lean
• 21:10
  Speaker 4: into how do you treat people? And that's what this
• 21:14
  Speaker 4: book is all about. And it's not treating people from
• 21:17
  Speaker 4: your perspective, because your perspective is a moot point. It's
• 21:20
  Speaker 4: really all about how do people want to be treated,
• 21:23
  Speaker 4: And so you have to realize that you don't know
• 21:25
  Speaker 4: about their cultures, or their gender, or their life experience.
• 21:29
  Speaker 4: And because you don't know, it doesn't mean that people
• 21:32
  Speaker 4: want to sit around and hear you talk about what
• 21:34
  Speaker 4: you see you know should be done.
• 21:36
  Speaker 3: Or shouldn't be done.
• 21:37
  Speaker 4: What people want is they want you to get to
• 21:39
  Speaker 4: know them, and you only do that by asking, listening,
• 21:42
  Speaker 4: and learning, and then you figure out those areas that
• 21:45
  Speaker 4: you can actually take action to help and support. That's
• 21:49
  Speaker 4: how we as leaders can actually be much more effective,
• 21:52
  Speaker 4: and we can have those types of teams that don't
• 21:55
  Speaker 4: quit because I know you were going to be asking
• 21:57
  Speaker 4: me about quiet quitting and revenge quitting.
• 22:00
  Speaker 3: Listen.
• 22:01
  Speaker 4: Every industry right now is struggling with labor and talent,
• 22:04
  Speaker 4: and how you circumvent that is you make sure that
• 22:08
  Speaker 4: you're that leader that people want to work for, and
• 22:11
  Speaker 4: that your competitors want to steal all your people because
• 22:14
  Speaker 4: they're so trained and so really good at what they do,
• 22:18
  Speaker 4: but that your people don't want to leave because they're
• 22:20
  Speaker 4: getting from you as a leader in ally an ali
• 22:24
  Speaker 4: and their success and ally and their growth and ally
• 22:27
  Speaker 4: and their future. That's what people are looking for. Benefits
• 22:31
  Speaker 4: and dollars and cents are helpful, right. We want to
• 22:33
  Speaker 4: pay people what they're worth, and certainly always pay them
• 22:36
  Speaker 4: fairly and competitively. But really people are not just looking
• 22:40
  Speaker 4: for that, They're looking for leaders to step up. And
• 22:43
  Speaker 4: that's really why I wrote this book because I know
• 22:45
  Speaker 4: that it's a tough job to be a leader, but
• 22:48
  Speaker 4: I also know that it's not impossible.
• 22:50
  Speaker 1: Wow.
• 22:51
  Speaker 2: Talking to Stephanie Chung, her book, Ally, Leadership is more
• 22:54
  Speaker 2: than a book, is a road map for leaders who
• 22:56
  Speaker 2: aspire to create an environment where every individual fills value,
• 23:00
  Speaker 2: youth and empowered to get the job done.
• 23:02
  Speaker 1: Now, were talking about revenge quitting.
• 23:06
  Speaker 2: Now in your book you talk about navigating complex conversations.
• 23:09
  Speaker 2: These are the conversations we kind of avoid, We kind
• 23:12
  Speaker 2: of ignore. Oh he's okay today, Oh she's okay to
• 23:15
  Speaker 2: borrow h I get to him next week.
• 23:17
  Speaker 1: But there is a job market that.
• 23:19
  Speaker 2: Shrinks, and you can have somebody that you feel is
• 23:23
  Speaker 2: riding the ship with you to the end, and that
• 23:26
  Speaker 2: person's not there or that warning signs based on you
• 23:30
  Speaker 2: talking about navigating is in your book complex conversations?
• 23:34
  Speaker 1: You say twenty twenty five is gonna peak.
• 23:37
  Speaker 2: This revenge quitting allied leadership. God us, Stephanie, guide us,
• 23:42
  Speaker 2: now take us up that runway. I'm some airlines talking
• 23:46
  Speaker 2: take off, take off, off, take off.
• 23:48
  Speaker 4: Okay, So yes, and it's not just me saying revenge
• 23:51
  Speaker 4: quitting is if you google it when you probably did, it.
• 23:54
  Speaker 3: Is a thing, right.
• 23:55
  Speaker 4: And so employees are you know, they've got a lot
• 23:57
  Speaker 4: of options.
• 23:58
  Speaker 3: They've got a lot of options.
• 24:00
  Speaker 4: Unemployment is at as low, so people can certainly pack
• 24:03
  Speaker 4: up and go someplace else. So revenge quitting if they're
• 24:06
  Speaker 4: not getting their needs met, they're out of there. And
• 24:09
  Speaker 4: so where A lot of times what happens is leaders think,
• 24:12
  Speaker 4: oh well, if I just throw them more stuff, if
• 24:14
  Speaker 4: I just you know, have more free snacks available, or
• 24:18
  Speaker 4: if I you know, throw them a party once in
• 24:20
  Speaker 4: a while, or you know, all those things, or give
• 24:22
  Speaker 4: them more pay.
• 24:23
  Speaker 3: All of those are good.
• 24:24
  Speaker 4: I'm not saying don't do that, but I am saying
• 24:26
  Speaker 4: that what people really.
• 24:28
  Speaker 3: Want is they want your attention, leaders.
• 24:31
  Speaker 4: They want your time, they want your energy, they want
• 24:33
  Speaker 4: your constructive feedback, they want.
• 24:35
  Speaker 3: Your challenge, they want they want you. That's really what
• 24:38
  Speaker 3: they want.
• 24:39
  Speaker 4: And so we as leaders sometimes are so busy running
• 24:42
  Speaker 4: around like our hairs on fire that we forget job
• 24:45
  Speaker 4: number one.
• 24:46
  Speaker 3: And job number one is to be a developer of people.
• 24:50
  Speaker 4: That's the job, right, And so that's where how you
• 24:54
  Speaker 4: can minimize your revenge quitters, if you will, or even
• 24:57
  Speaker 4: the quiet acquitters, right, the ones who haven't actually quit yet,
• 25:00
  Speaker 4: but they're doing minimum work, so they're like one foot
• 25:03
  Speaker 4: out the door as it is. How you minimize all
• 25:06
  Speaker 4: that is you really get to know people for who
• 25:09
  Speaker 4: they are, right, You've got to meet them where they're at.
• 25:11
  Speaker 4: And so again I go back to the ask list
• 25:14
  Speaker 4: and learn, and then you take action.
• 25:16
  Speaker 3: And in my book, as you've read it, I tell
• 25:18
  Speaker 3: a lot of stories that you know and.
• 25:20
  Speaker 4: I actually and I also approach some of the things
• 25:23
  Speaker 4: that we don't want to talk about.
• 25:24
  Speaker 1: Right.
• 25:25
  Speaker 3: So there's the tough conversations.
• 25:27
  Speaker 4: But on the flip side, you know what's been really
• 25:29
  Speaker 4: getting a lot of traction Rashan is I also talk
• 25:32
  Speaker 4: about when leaders have somebody on their team that they
• 25:37
  Speaker 4: don't actually like, right, because we always talk about employees
• 25:41
  Speaker 4: not like in the leader, but we don't talk about
• 25:42
  Speaker 4: leaders not liking an employee. And so I go there
• 25:45
  Speaker 4: in that conversation. I know it's a taboo conversation, but
• 25:48
  Speaker 4: it's one that needs to be discussed. And I give
• 25:50
  Speaker 4: my own example on how I failed at that miserably
• 25:54
  Speaker 4: with a particular person, and then what I needed to
• 25:57
  Speaker 4: do and what I did do to get that relationship
• 26:00
  Speaker 4: ship back on track, because that wasn't her responsibility, that
• 26:03
  Speaker 4: was my responsibility. I'm the leader, right So anyways, I
• 26:08
  Speaker 4: grew you a long answer about that, but right now, and.
• 26:11
  Speaker 2: I always tell people this, Stephanie, is that I tell
• 26:14
  Speaker 2: people all the time, ninety percent of the money you
• 26:16
  Speaker 2: make will be with people you don't like, a people
• 26:18
  Speaker 2: you don't care to be around ninety percent of the time.
• 26:22
  Speaker 2: That's the nature of the business. This business is not
• 26:24
  Speaker 2: and life is not about that. Knife is about your family,
• 26:27
  Speaker 2: your friends, and that's a very small circle when you
• 26:30
  Speaker 2: compare it to the other one hundred percent of that pie.
• 26:34
  Speaker 2: And when you were you, when you talk about leading
• 26:36
  Speaker 2: people who are not like you, let's use the word respect.
• 26:40
  Speaker 2: You're an African woman, and I love listening to you talk.
• 26:44
  Speaker 2: You know, you talk about you know, forty years ago
• 26:46
  Speaker 2: when I was a Logan airport with nobody out there
• 26:48
  Speaker 2: like me, a female African American. Look here, when they
• 26:52
  Speaker 2: made Top Gun to Move with Tom Cruise, it wasn't
• 26:54
  Speaker 2: a female pilot. Okay, the new version had a female pilot.
• 26:58
  Speaker 2: Change happened own the way the word respect in your business,
• 27:02
  Speaker 2: because that's what it is about. When you talking about
• 27:04
  Speaker 2: leading people who are not like you, it comes down
• 27:07
  Speaker 2: to respect. Stephanie and I want to make sure people
• 27:10
  Speaker 2: understand and do not undervalue the important of respect. I'll
• 27:14
  Speaker 2: call it the two rs, respect and relationship. As we
• 27:17
  Speaker 2: close out this interview, tell us about that yes.
• 27:20
  Speaker 3: Yes, that's so good. That's so good.
• 27:23
  Speaker 4: That is the key, because if you go into a
• 27:26
  Speaker 4: conversation with someone that you don't know anything about, the
• 27:29
  Speaker 4: goal isn't to go in with your preconceived notions, right,
• 27:33
  Speaker 4: or what you've believed about that particular group of people
• 27:36
  Speaker 4: or that particular gender or what have you. True allyship
• 27:40
  Speaker 4: is I'm going to go in and be completely transparent
• 27:43
  Speaker 4: that I don't know anything right, and so therefore I'm
• 27:47
  Speaker 4: going to ask those questions. I think what tends to
• 27:49
  Speaker 4: happen with people, and especially you know the way that
• 27:52
  Speaker 4: society is all about canceling of you. If you make
• 27:55
  Speaker 4: a mistake or you have a little misstep. I want
• 27:58
  Speaker 4: leaders to know that when you're literally applying ally leadership
• 28:02
  Speaker 4: and you're trying to ask and listen and learn and
• 28:05
  Speaker 4: take action, you're going to make mistakes. And so we
• 28:08
  Speaker 4: as society need to start giving people more grace and
• 28:11
  Speaker 4: stop canceling them when they make one little mistake. Nobody's perfect,
• 28:15
  Speaker 4: but what I find is people are much more forgiving
• 28:19
  Speaker 4: if they know that you're coming in with an attitude
• 28:21
  Speaker 4: of trying to learn, versus if you say the wrong thing,
• 28:26
  Speaker 4: they're less likely to cancel you because they bother you.
• 28:29
  Speaker 4: They don't want you to not say anything right like
• 28:31
  Speaker 4: they're not talking to them at all. And so it's
• 28:33
  Speaker 4: really important that we do a give and take. We're
• 28:36
  Speaker 4: we just have to do better as society. So with
• 28:39
  Speaker 4: that said, the biggest thing is respect because when you
• 28:43
  Speaker 4: think about if you're not like me and I know
• 28:46
  Speaker 4: nothing about you, then I'm going to come.
• 28:48
  Speaker 3: In asking you basic questions.
• 28:50
  Speaker 4: And that's okay because people can tell I always tell
• 28:53
  Speaker 4: people this is a head and heart issue.
• 28:56
  Speaker 3: A lot of times we.
• 28:57
  Speaker 4: Just have approached it from a more of a head
• 28:59
  Speaker 4: ish you, but it's head and heart, which is really
• 29:02
  Speaker 4: what respect is, right.
• 29:03
  Speaker 3: I want to understand you.
• 29:05
  Speaker 4: There's the logical part, But then I also really need
• 29:07
  Speaker 4: to be empathetic and understand that I don't know your life.
• 29:11
  Speaker 4: I have probably didn't have the same type of life.
• 29:13
  Speaker 4: Big experience doesn't make us good or bad, or one
• 29:17
  Speaker 4: more important than the other. None of that stuff actually matters.
• 29:20
  Speaker 4: What matters is how do I make sure that I
• 29:23
  Speaker 4: understand enough about you, especially if I'm the leader, that
• 29:26
  Speaker 4: I can know where I can actually add some value, right,
• 29:30
  Speaker 4: and I can take some action to help you and
• 29:33
  Speaker 4: your career, your journey, you know, your your goals, et cetera.
• 29:37
  Speaker 3: That's really what it's all about.
• 29:38
  Speaker 4: When I think about the workplace and I think about
• 29:41
  Speaker 4: dynamic teams, and I think about those leaders that are really,
• 29:44
  Speaker 4: really really good, awesome leaders, is that they appreciate the
• 29:47
  Speaker 4: fact that, Okay, everybody in my team may be different.
• 29:50
  Speaker 3: That's actually that's sign number one.
• 29:51
  Speaker 4: If you a leader and your team looks and acts
• 29:53
  Speaker 4: and things like you, and that's not good. Right, So
• 29:57
  Speaker 4: you need to have a diverse team, and not diverse
• 30:00
  Speaker 4: in gender or race or you know, ethnic groups, but
• 30:03
  Speaker 4: diverse in thought process and communications style. I mean, you
• 30:06
  Speaker 4: want a team that knows how to win. And the
• 30:08
  Speaker 4: only way that you're going to get the most productive
• 30:11
  Speaker 4: team based on the research, is that everybody's at the
• 30:14
  Speaker 4: table with a different upbringing and perspective and expectations and
• 30:19
  Speaker 4: they think differently. That's when you get the best of
• 30:21
  Speaker 4: the best of the best, so that you can accomplish
• 30:24
  Speaker 4: your goals.
• 30:25
  Speaker 3: Right.
• 30:26
  Speaker 4: So, really all that comes down to respect, because I
• 30:29
  Speaker 4: have to be able to hear if we always listen.
• 30:32
  Speaker 4: In business, we talk a lot about how important it
• 30:34
  Speaker 4: is to have a diverse team.
• 30:35
  Speaker 3: What we don't talk about is how hard.
• 30:37
  Speaker 4: It is to lead a diverse team because everybody is different, right,
• 30:41
  Speaker 4: So real leaders know how to lead a diverse team
• 30:45
  Speaker 4: and then draw out the best in every single person
• 30:47
  Speaker 4: because together you're you know, I would say if you
• 30:49
  Speaker 4: had a team and like let's say a sports team,
• 30:52
  Speaker 4: if the sports team a basketball team and everybody was
• 30:55
  Speaker 4: a forward, the team would never win, right, So you
• 30:58
  Speaker 4: have to have diversity on the team. That's true in sports,
• 31:01
  Speaker 4: it's true in business. So as leaders, we want to
• 31:03
  Speaker 4: figure out how do we diversify that team, and once
• 31:06
  Speaker 4: we do that, then we've got to make sure we
• 31:07
  Speaker 4: play people in the right position based on their talents,
• 31:10
  Speaker 4: their gifts, etc. All of that comes down from the
• 31:13
  Speaker 4: root of trust and respect. Right, I have to be
• 31:17
  Speaker 4: able to trust you with the position I'm getting ready
• 31:19
  Speaker 4: to put you in. But I also have to be
• 31:20
  Speaker 4: able to respect that you're different than me and maybe
• 31:23
  Speaker 4: somebody else on the team, and that's a good thing
• 31:26
  Speaker 4: and that's okay. So and going back to your relationship part,
• 31:32
  Speaker 4: how I actually can start to maneuver the relationship in
• 31:35
  Speaker 4: a good way so everybody wins is I have to
• 31:38
  Speaker 4: be able to ask, list and learn and then.
• 31:40
  Speaker 3: Take some action.
• 31:41
  Speaker 4: And taking that action could be making sure that I'm
• 31:43
  Speaker 4: playing the right people in the right position so the
• 31:45
  Speaker 4: team wins.
• 31:46
  Speaker 3: That's important.
• 31:47
  Speaker 4: But also that I'm earning your respect because I'm earning it,
• 31:51
  Speaker 4: not because I deserve it because of my title. I'm
• 31:54
  Speaker 4: earning it because you actually have seen my heart that
• 31:57
  Speaker 4: I really do want to figure out and learn as
• 32:00
  Speaker 4: much about you as I possibly can so that I
• 32:02
  Speaker 4: can play you in the right position to set you
• 32:05
  Speaker 4: up to win, because if you win, I also win.
• 32:08
  Speaker 4: I'm the leader, right, my job is to make sure
• 32:11
  Speaker 4: that the company wins, and I do that by making
• 32:14
  Speaker 4: sure that you win first.
• 32:17
  Speaker 1: Her book is a great read.
• 32:18
  Speaker 2: Ally Leadership How to Lead People who are not like You,
• 32:22
  Speaker 2: Stephanie Chong, thank you for coming on Money Making Conversation Masterclass.
• 32:26
  Speaker 3: Thanks for having me. This was fun. Thanks so much.
• 32:28
  Speaker 1: Thank you.
• 32:29
  Speaker 2: This has been another edition of Money Making Conversation Masterclass
• 32:33
  Speaker 2: posted by me Rashaun McDonald. Thank you to our guests
• 32:36
  Speaker 2: on the show today and thank you listening to your
• 32:38
  Speaker 2: audience now. If you want to listen to any episode
• 32:41
  Speaker 2: I want to be a guest on the show, visit
• 32:43
  Speaker 2: Moneymakingconversations dot com. Our social media handle is money Making Conversation.
• 32:48
  Speaker 2: Join us next week and remember to always leave with
• 32:51
  Speaker 2: your gifts.
• 32:52
  Speaker 1: Keep winning.