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Comprehensive Planning & Client Partnership with Lyle & Andrew Rosman | Financial Planner Search · Financial Planner Search

• Gregory Wilnau: Lyle and Andrew Roseman, how are you two doing today? Andrew Rosman: That's pronounced Rossman. Gregory Wilnau: Ross. All right. Let's do that again. Lyle and Andrew Rossman, how are you doing today? Andrew Rosman: Excellent, Greg. How are you? Gregory Wilnau: I am doing awesome. Lyle, can you hear? We're doing good. Lyle Rosman: Outstanding. Yep, all good. Outstanding. Happy to be here and appreciate the opportunity. So thanks for inviting us. Gregory Wilnau: Yeah, absolutely. I'm looking forward to talking to you guys. I know you guys are brothers. So before we dive in here, why don't you quickly tell us what you guys do, what your firm's all about. Lyle Rosman: Drew, go ahead and take this one. Andrew Rosman: So we work at OnePoint, which was previously Bleakly Financial Group. And it's a fully comprehensive financial planning firm. Pretty much anything that's a financial issue, we generally ⁓ are able to take care of, including big life changes, getting ready for retirement, people leaving the state, want to move to another state to retire, things like that. Generally investments and taxes is the core, probably like 95 % of what we do. Good amount of estate planning as well, make sure everyone's assets end up where they want them to at the end, things like that. Gregory Wilnau: Okay, awesome. Lyle Rosman: But I think to build on what Drew said, we're looking for when we work with folks is people who are looking for a true financial partner in what they're trying to accomplish throughout their lives from a financial perspective. So as you're approaching any critical financial events in your life, you're looking for someone who's going to walk that path with you, help you understand some complicated things that might come up that seem simplistic to us because we've done them hundreds or thousands of times, but maybe a little bit more ⁓ anxiety inducing for most folks. And so we want to be that guide and help you get exactly to where your vision is ⁓ and be that resource. You know, we talk about one point, which is what we've rebranded to from Bleakly. And people ask what your one point is. And for me, we want to be the one point of contact for you, regardless of what it is that you are. ⁓ comes up in your financial life. We want to be, even if we're not the expert, we have a deep rolodex and we can find the expert who we can bring in and we can leverage in order to provide the most amount of value to you and to serve you best. So, you know, from our perspective, it's that true partnership, someone to walk that road with you. Gregory Wilnau: I love that. Okay, so now that we kind of got the high level, I'd love to talk about and jump into how you guys kind of work with your clients together and also probably your relationship, how you guys do that as brothers. So I know the two of you are very different. So let's dive into a little bit, maybe about how you guys break up the responsibilities that you have for a single client. Who handles what and kind of why do you approach it that way? Andrew Rosman: I think the best way to describe that would be basically Lyle kind of builds the airplane out and I kind of make sure it gets to where it's going. You know? So he's like the macro big strategy planner kind of get all your goals and your ducks in a row and everything like that. I'm going to make sure the landing gear gets up after we get off the ground and we actually arrive at the final destination. So that's kind of more, I'll get into like the granular levels of planning. taxes, strategies and stuff like that where I lie all kind of better. Lyle Rosman: Yes, so my goal is always to try to understand exactly what the client is looking for, right? We always say when the vision is clear, the decisions are easy. So we want a crystal clear vision of exactly what you want your life to look like. The first time I sit down with everybody, I ask them a question. If we're having this meeting three years from now, and you've worked with us for the last three years, what... does that three year period have to look like for you to look back and say, we nailed it? And you can only do that if you know rock solid, like what that vision has to be. So we want to understand exactly what the vision is. And then we'll go ahead and craft a plan in order to get you to exactly what that vision is and create a system with which to monitor progress, which is really important because a lot of times as you're on the path and you're in it, You don't recognize that you're actually making progress towards the goals. So we have to have that. Drew is so much more technical when it comes to things ⁓ than I am. a great example I can give is ⁓ during ⁓ the first Trump administration, they passed the first, ⁓ they passed the tax reform bill and it was about 1,900 pages. And Drew went home on a Friday and by Monday morning, he was explaining to our dad who was a CPA and his partner, everything that was in the bill and they didn't understand it at that point and they're you know trained accountants with 40 years experience ⁓ that's true gets into the technical weeds but that's where we can bring to bear significant value for our clients because we're going to take them in places or take them down paths and show them strategies and solutions that other folks may not be able to present to them Gregory Wilnau: Mmm. Okay, okay. So that's kind of how what Drew does. He helps fly the airplane. He gets into the technical details. He does all the boring financial stuff. But help me understand more about Andrew Rosman: I think the key is that Lyle, so while I'm doing all these intricate, complicated things, same as a Swiss watch on the inside is doing all these crazy things, Lyle's just telling you what time it is. He's keeping it simple for you. I tell him the complex thing and then he boils it down so that you could actually understand why we're doing what we're doing. And like, don't, I'm not the best at doing that. Gregory Wilnau: I love that. So Lyle, explain more to me like what you do and how that might play out. We got a really good example of how what Drew does and how that plays out going through the details and explaining it high level in a way that other people might not even understand. But help me understand more about when you sit with a client, what does that conversation look like? More specifically, give me an example. Lyle Rosman: What? ⁓ So when we talk about what your vision looks like, we boil it down to a piece. It's a one pager that we use called our strategic compass. And basically what that gives is your vision, your values, what's important to you. Maybe it's travel, maybe it's spending time with your grandkids, maybe it's living by the beach. ⁓ And then we have the other components of that are sort of like what we're going to do over the next year in order to facilitate what we're to do over the next three months to facilitate sort of what the five year vision is. And then, you know, what, what is, what is measuring success look like? And as we have this conversation, it's going to surface the things one that are most important to each individual client, but also what their significant pain points are. Maybe it's taxes. ⁓ Maybe it's investment performance. Rarely it is, but most of the time, ⁓ It's taxes, most of the time it's risk management, most of the time it's cash flow issues. But those things will surface as we go through the conversation. And what I tell every single prospective client and every person who is a client of our practice has heard this at least once. When your financial plan is working properly, it should play in the background like spa music. So I ask everybody, Greg, have you ever been to a spa? And you'll say either yes or no, 95 % of the time you're going to say yes. And I always ask as a follow-up, do you go to the spa to listen to the spa music? And everybody says no. Nobody goes to the spa for the spa music. You either go for the massage or the facial or the seaweed wrap or whatever you go to the spa for. But you don't go for the music. However, if you showed up at the spa for your massage and there was no spa music, you would notice it immediately. It would be noticeably missing. Gregory Wilnau: Yeah. Awkwardly silent. Yeah. Lyle Rosman: Correct. And what it's there to do is play in the background and enhance your experience. That's what your financial plan when it's working correctly is supposed to do. It should play in the background and enhance the experience of your life. But why you show up every day is hanging out with your grandkids or traveling. That's the spot treatment. That's why you're there. We want your life to work exactly like that. And I'm the person who, regardless of what happens in your life, and shows up that's a financial question or issue for you. We're the financial genius, right? You rub the lamp, we pop out, you don't get three questions, you get as many as you want. But we're there to answer that so you don't have to worry that you can just focus on hanging out with your grandkids or playing pickleball or whatever it is that's a passion for you. You can just simply focus on that and know ⁓ that that's spa music because Drew and I are there making sure the spa music never shuts off. You will know it's always there and it will always be playing. Gregory Wilnau: Let's describe the type of person who comes to you. What are they typically struggling with that finally makes them reach out? Lyle Rosman: So we tend to come across people mostly who are within the last five to 10 years that sprint towards retirement or about to cross over into retirement. We do work with a fair amount of folks who've already crossed over into retirement, but we feel like we can do the most ⁓ work for and provide the most benefit and value to folks who are kind of on that sprint towards retirement, right? And we want to make sure that your positioned as best you possibly can be for that. ⁓ Most of that is going to be around tax management. Some of it is going to be around investment management. But really for us, it's ⁓ within that sort of that window, Folks who want to, who want a partnership, who want somebody to help them along this path. ⁓ We don't tend to work with a lot of do-it-yourselfers. Occasionally we come across some folks who that's sort of their their MO. That's not a particularly great fit for us. We want to work with folks who want to partner with somebody on this financial journey and are looking for someone to help take what is probably a fairly seemingly complex situation. Folks tend to accumulate things throughout. We're great as Americans. accumulate stuff. Financial products is not unlike Other stuff we assume maybe we have an investment account here and an annuity there It's all sort of disparate parts and places and we try to bring all that together and focus in in one place ⁓ Our strategies work best for those people who have over a million dollars in investable assets ⁓ But again folks who will really want who really want a partner to help them through this process Gregory Wilnau: Okay, so Andrew, okay, let's play a little scenario here, because I want to dive more into how the two of your dynamics play together and how the two of you work with your clients, because that's something that is unique about you. So let's say a client comes in with a too good to be true investment strategy or investment opportunity rather. What does the car ride home look like for the two of you? You and your brother. Andrew Rosman: though. are too good to be true. Like, so they come in and they have just like the lights out. It's gonna be a million percent. Gregory Wilnau: How do you guys hand, okay, so let. ⁓ yeah, baby. ⁓ yeah. Yeah, this great big ideas and you're like, how do you handle that? Andrew Rosman: Can't miss, no, zero risk. Generally speaking, well, first off, I think it would be more like, what's the conversation we had with the client? Where we would be like, that's clearly inaccurate. Like you get into a lot of these like limited partnerships and stuff like that, and you just see them and you're like, okay, those assets are fluctuating no matter what they're putting on your statement. There was a guy around here, David Lerner. Gregory Wilnau: apps. Lyle Rosman: Cut. Andrew Rosman: David Lerner and they used to sell these hotel wreaths and they would never talk about the actual performance or their room vacancies or like how many people were actually using these hotels. They would just print a number on a statement and since the number on your statement never fluctuated, they would be like, so I think we'd probably talk about David Lerner and we'd be like, wow, I can't believe they're still doing stuff like that. Or like these are still being proposed to like seniors. Like this is like that, that would be. Lyle Rosman: it's like Andrew Rosman: we would be in shock that those things are still available on the market. ⁓ And also we'd probably discuss like, people talk about like these varying strategies that have these levels of complexity that couldn't be understood by 37 CFA's and they're just, and he's a doctor. So he's a smart guy. gets it. No, he doesn't. Like, so I always just boil it down to like, you know, there's a simpler path forward. Lyle Rosman: Yeah. Thank you. Andrew Rosman: You ever see the NHL stars and they come into like they make $50 million over a five year career and they buy into all these restaurants and their uncle's barber shop and blah, blah. And next thing you know, they're bankrupt. And I always go to lie. I'm like, look, they might've saved a lot of money in taxes because they just went lost $50 million. So like on a tax efficiency standpoint, we couldn't have beat that. I'm like, but if they would have came to us, they probably would have like. $85 million they would have paid some taxes along the way and everybody would have been happy I like I don't understand they pay 5 % management fees on these crazy ideas So that's that's really like usually what we'll talk about is like Gregory Wilnau: Sue to have a pragmatic conversation about it. Yeah. Lyle Rosman: Well, other thing that's interesting is, yes, you may be able to get those returns, but based on your situation, the needs of your situation and your vision, did you need to try to get those returns and take on the risk associated with it, right? So if there's a simpler path forward to get to exactly where you want to get to, then that's a conversation worth having. Complexity doesn't always improve the situation. Like simplicity from our perspective is, that's the most critical thing. Andrew Rosman: That actually dovetails interestingly into what you were asking before about the average person who comes to us. A lot of times they just have piles of, they can't even, I can't even get my head around without going through it for a couple, why would you ever want to not have just a snapshot of your financial situation at all times that's actually understandable and knowable so you can make a financial decision? You're gonna go, maybe say you go to Myrtle Beach. and you find this beautiful beach house and it's what you always wanted. And now you have to go through your 6,000 statements to be like, where would this even come from? I don't even under, so like a lot of times we can boil that down to like maybe a couple of accounts, you know, unfortunately there is complexity still in the taxation of various accounts and things like that. But like, if we could just have it simple, have a snapshot, give me a call. Okay, you need 350 for the apartment in Myrtle beach. And then they're like, should we get a mortgage? Should we not get a mortgage? Well, let's see where our interest rates are. Gregory Wilnau: Right, right, right. Andrew Rosman: we can have a much better conversation and the couple can actually like have a logical conversation of whether they can actually afford the place in Myrtle Beach and nine times out of 10, we can get you there, the simplest path forward. Gregory Wilnau: Yeah. Lyle Rosman: The other thing that's interesting about that is we always view the investment piece as secondary to the planning piece. So if somebody comes in and they lead with that, it tends to indicate that they're probably not a great fit for what it is that we do because what they're focused on and looking at is probably not the best fit for us. Gregory Wilnau: Mmm. Lyle Rosman: Because we always view the investment piece more as the prescription, as opposed to the testing and the work you do to actually diagnose the underlying condition. Gregory Wilnau: Right. Let's talk about that then. When somebody first comes to you and they're a brand new client, what's the first thing that you guys typically do? Walk me through what that looks like that first week, that first month. What do you guys do? Lyle Rosman: Sure. So the first conversation we have with everybody is typically a triage call. We want to understand exactly why the world, the universe brought us together, right? There's obviously something on your mind that led you to seek us out. So we want to make sure that whatever that acute issue is, we deal with it immediately. Now, we might not be able to solve it, but we're at least going to address it with you and make sure that it's understood that this is what the solution is. And we're able to put you on a path to solving that problem. The second thing that we do is we have a one hour discovery meeting. Really again, to understand the vision, what's important to you, both financially and just life in general. Then we go back as a team, collaborate together, make sure that whatever it is that you're trying to accomplish is something that we feel that we're able to ⁓ help you accomplish and provide significant value there. And we'll come back and the third meeting that we have is always the presentation. In advance of the presentation, we always send it to the folks and ask them to review it just if there's anything that we're missing, anything you want to make sure that we add that's not addressed there, we want to go ahead and make sure we put that in. And then after that, we tell everybody, take time, relax, process, they've been shot and clapped on this, right? Gregory Wilnau: Yeah. Lyle Rosman: You need to take the time to decide whether this is the path you want to go down and what makes the most sense for you. And so that's sort of what it looks like on the front end. ⁓ Gregory Wilnau: So, okay, so that's what it looks like before somebody becomes a client. What happens after they become a client? Like, the reason why I wanted to ask this is because you said the investment strategy is kind of supports ⁓ the financial planning piece. So maybe you could explain, how do you get to the part where you start implementing the investment strategy? What does it look like when you guys are diving into the client's financial plan? How do you get that spa music playing? What does that first month look like? Lyle Rosman: Thank you. Andrew Rosman: Well, over time, obviously, first things first, we review their tax return and see what kind of planning needs to go into helping them reduce their tax liability, not only this year, but throughout the lifecycle of whatever we're planning. Additionally, we'll analyze their statements. We'll see what investments they already have. If we have to work around sometimes, someone will have like, someone sold them in annuity, there's a three year surrender. Okay, so we have to work around that. Sometimes, you know, someone owns Nvidia stock or something and there's a million dollar gain in it. Okay, well, clearly we need to work around that, right? So like, that's really like, where the rubber kind of meets the road in the building the plan is just to make sure that really your four core tenants, so your taxes, your investments, your insurance and your estate plan. just making sure that they're all driving towards the goal you want to drive towards. And at that point, we generally begin to start to consolidate ⁓ accounts so that we can simplify your life. Lyle Rosman: So one point is unique in the RIA space in that we're multi-custodial. So we have the opportunity ⁓ to utilize either Charles Schwab, Fidelity, LPL, Pershing, or Goldman Sachs to ⁓ custody our client assets. So based on ⁓ the types of strategies we're going to implement based on the specifics of the client situation, that will dictate which of the custodians we're going to ultimately wind up working with. our team will open accounts at those particular custodians, we'll begin to transfer our assets in from all of those places. ⁓ Once we have everything aggregated in-house with whatever custodian or custodians we choose, we will then have ⁓ our portfolios implemented depending on, again, the specifics for each individual client relationship will depend on what strategies are deployed. We do everything from as simple and basic as a mutual fund asset allocation, which is kind of what most folks know from their 401k plan, is basically a mutual fund asset allocation up to separately managed accounts, ⁓ which are basically institutionally managed portfolios, ⁓ hedge funds, private equity, private credit, all sorts of alternative investments as well. And we actually have two in-house strategies one of which is run by Peter Bookvar, who most people know because they see him on CNBC probably three or four times a week for the last 30 years. ⁓ He runs a portfolio internally that's ⁓ solely for one point clients. And just to kind of reinforce that point ⁓ of being multi-custodial, that creates a bit of an issue for, as Drew was alluding to, we want to kind of create that single lens for you to view everything through. So one of the things that the team does Gregory Wilnau: Yeah. Lyle Rosman: In addition to get you set up on the custodial websites ⁓ with online access for each individual client, is we utilize Orion to aggregate all of that performance data in one place and it pulls from the various custodians. So you'll be able to look at all your investments through Orion, regardless of whether you have several accounts at 12 Schwab or a couple of accounts at LPL and maybe a one-off account at Fidelity, we'll be able to do all of that ⁓ in one place. The other thing that we do for folks who are still working and still contributing to an employer plan is we have a third party app that we use, which allows us to manage the client's retirement plan while they're still working and while it's still being custodyed with the plan administrator. And that's super helpful in making sure that our clients asset allocation, which is what most people know and most people talk about, which is again, how much stock you own versus how much bonds you own ⁓ within your stock allocation, large cap, mid cap, small cap, growth value, international, et cetera, but also asset location. Because one of the things that we know ⁓ is that in order to maximize tax efficiency, asset location is critical. There are certain asset classes that behave better depending on what type of account they're custodying in. So you have your taxable assets, you have your traditional qualified assets, like a regular IRA account or regular 401k account and then you have Roth assets. Different types of assets behave differently from a tax perspective and each of those three places is the more preferred environment for those types of investments. And we understand that we can add probably anywhere from one to 2 % annualized in tax efficiency by making sure that all of your assets are tucked into the right environment for those assets. So these are all the things that are each one the front. Gregory Wilnau: Okay, Andrew. Andrew. Okay. You guys do a lot of stuff on the front end. I want to know something that you guys do for your clients that takes significant time, but they'll never see or know about. So I know it's hard for you to do, Andrew, but put your humble hat on and brag about yourself a little bit. Andrew Rosman: So we, sure. No, so I think the biggest thing is that our team sets levels at different market locations. So say 10 % above where the S &P 500 is right now or 10 % below. And we rebalance across the book. And people don't notice it until it works. so we looked back at a 70-30 portfolio. outperformed the S &P 500 this year due to diversification through international diversification and allocation to gold and silver and just rebalancing at the proper levels. And the fact that you could get better returns and take on 30 % less risk is just magical. when the market's down 20%, you're like, Lyle Rosman: and great. Okay. Andrew Rosman: Is the world ending? Is this that? We don't think about things like we take all the emotion out of it. Our team monitors these things. They tell us, look, this hit this number. OK, then it has to be done. We're sensitive towards tax efficiency, obviously, in certain cases and things like that. other than that, it's actually probably a disservice to ourselves. We don't reach out and tell every single client that we rebalance. Gregory Wilnau: Yeah. Lyle Rosman: Thank Andrew Rosman: But then when we review the portfolios at the end of the year, you're like, look, you're in a 60-40 portfolio and you kept pace with the S &P 500. I know all your friends owned Nvidia and Tesla and whatever and Amazon and did a billion percent and Bitcoin was blah, blah, whatever. But the reality is you've actually been outperforming what we even told you you would do just simply through better diversification. Gregory Wilnau: Yeah, yeah. Andrew Rosman: and systematic rebalancing. And it's huge. It's huge. Lyle Rosman: Drew, think just another thing, and I think this works really, really well for what Greg was asking. Can you talk a little bit about the tax prep letter that we do and sort of like how we integrate with everybody's tax preparer, CPA, ⁓ just to make sure that tax season for them runs as smoothly as possible? Andrew Rosman: Sure. So basically, if you're a tax preparer, you're going to see your client. Maybe you talk to them once not during tax prep season and stuff like that. The tax preparer doesn't know the forms that they need before they move forward with the return, especially if you move over your assets or you change advisors and things like that. So we'll just give them a list of all the forms that are necessary. before they start. That way you don't end up in an issue where there's like, oh, that's right. My mom died. I inherited this account. We have this one other 1099. Now I have to amend my return to get a letter from the IRS. So we take care of that. And additionally, as we move throughout the year, because we're meeting with people two or three, four times, you know, if say in New York, a great example is there's a 20,000, sorry, I you live in Florida and you don't believe in state taxes. I got it. We live in New York, so there's a $20,000 exclusion per spouse on IRA assets. So in this magical time period of being between 65 and 75, there's a space where you can move $20,000 per year, and it's New York state tax exempt. But the accountant doesn't know that. And there's not going to be any withholding. They don't know about the strategy you're thinking of imparting throughout the year. Gregory Wilnau: Yeah. Lyle Rosman: Thank Andrew Rosman: We just like to reach out to them the prior year and be like, look, this is where our heads at. Can we just make sure that things like estimates or whatever just account for this? Or tell us you think it's stupid. let's have a conversation with the client and see where everyone's head is at on this strategy. Another thing is carry forward losses. We don't actually know all the time. ⁓ We tell our clients to send us their tax return. They send us the first two pages. Which is awesome. There's also 700 schedules that come with it. And I need to see, actually, most of them. So we'll reach out to the tax preparer and be like, look, can you set? But of those 700 schedules, I need four numbers from all of them. So we'll be like, look, can you just hit us with these high level numbers? And this is what we were thinking. Or another one's, in the last four years, you had the Gregory Wilnau: Wow, woo! Andrew Rosman: Trump tax cuts, I don't remember what, Tax Growth and Jobs Act, that's what it was called. So we accelerated some people's IRA distributions or beneficiary IRA distributions into those years, not knowing they'd be extended. Yes, we should have done it over eight years if I had a crystal ball and knew yada yada, we would have done it that way. The accountant now needs to note those distributions are done, those people's taxable incomes is going from $70,000 a year to zero from their IRA distributions. Lyle Rosman: I've already told people that we should make this a tradition. We're already in the situation. end up with a different example. ⁓ Thank Andrew Rosman: That changes a lot about the estimates you would prepare for them. What kind of capital gains? Can we impart a new strategy now that they're in the lower bounds of the capital gain, potentially the 0 % capital gains balance? These are all things that the CPA is only seeing them once a year. They walk in with this pile of papers, and they're like, ⁓ just do my return. So we just kind of facilitate. Lyle Rosman: And the cool thing about this is I know what Drew's talking about and my eyes glazed over while he was saying this. This is the crazy, he gets in the weeds about. But the important... Gregory Wilnau: Yeah. Ha ha! Andrew Rosman: So good. Gregory Wilnau: Hey, but this is exactly the type of guy you want doing your taxes, right? Lyle Rosman: This is what I need working behind the scenes. Andrew Rosman: But this but no, no, no, but it's but it that's why it's so important. That's why it's so important that Lyle's here because I prepare the letter and then I don't want to talk about it. I'll talk to the accountant about it, but I'm probably not going to want to like really granularly go through it with the I'll talk about. But Lyle is delighted to go ⁓ on a low like get in there with you and discuss like what Lyle Rosman: Yeah. ⁓ I can figure out how to synthesize Drew into English so that a client will understand it. And all they need to know is that that spa music that Drew is playing is just playing in the background and it's being taken care of. And they never have to think about it ever again. Whether it's above over their head or not matters. Doesn't matter. Gregory Wilnau: It's playing, baby. Andrew Rosman: I think that the most Gregory Wilnau: is playing over here. Andrew Rosman: I really think the most important thing we do for people is just reduce financial friction. There is this time in March where there's friction between, ⁓ my god, I got to get these papers for this guy. Any time we can step in and just reduce that financial friction so that you're not thinking about staying up at night. The other day, I had to get my tire changed at Audi. And I was literally up at night because I had to drive on a spare tire to Audi. It was just. Friction in my life. I lost a night's sleep over getting a tire swapped out. And then I was there from 9.30 to 1.30. No one wants that experience. Everyone just wants their time back. If I could have that six hours back of my life. Gregory Wilnau: Mm. Lyle Rosman: Bruce said to me a long time ago, he's like, I never want clients to have to come in and fill out forms. I don't want anybody to come into our office and feel like it's the DMV. And so what we've tried to do is create an experience that's as 180 degree reverse from that as we possibly can get. Gregory Wilnau: Definitely not. Andrew Rosman: And by the way, we've actually done fairly well on the not filling out forms is if we have your tax return, we already have a good majority of the information. And then like, maybe there'll be one or two items that's missing and we'll just help fill them in for you. we fill out, like we take care of the entire intake process. We've really done a, I remember when we used to work, are we allowed to say the name of the company? Lyle Rosman: We used to work at a large wire house. Andrew Rosman: ⁓ there you go. With a stagecoach as the mascot. So anyways, when we worked there, the client intake, I can't believe we ever onboarded anyone. They would just, and it was all in paper. was nothing with DocuSign, everything was, and I'm like, gosh, and we'd make them fill it out. Gregory Wilnau: Okay, there we go. Lyle Rosman: You And I have to say one other thing. I have to say one other thing about one point. and I are truly blessed. We work at one of the most tech forward places that you can possibly imagine. And we are actually working on developing an app for one point that will have everything that the client needs literally from the moment that they decide they want to become a client, they can literally monitor the process of their new account paperwork. Gregory Wilnau: Mm. Lyle Rosman: being prepared, new account paperwork being emailed to them for DocuSign, ⁓ the status of account transfers, literally everything inside the app from that moment that they decide they want to become a client till they're actually onboarded as a client, which we've always had the ability to give folks access to what happens once everything gets there. But you've never had this opportunity to see what happened before that and literally be apprised of the progress of your situation along the way. You know, I know ⁓ our chief technology guy, he's unbelievable and ⁓ him and our team, him and his team have been working on that for us for the last couple of months. ⁓ Our expectation is by the middle of this year, we should have that in place and that's going to be super cool for prospective clients. Andrew Rosman: Can I just say one thing about that though? For our clients who are not specifically tech-forward, my 101-year-old grandma still gets her paper statements. We are cognizant of the fact that not everybody wants everything on the computer and some people want things that, that's cool. That's not a problem. We can work through that as well. ⁓ But. Gregory Wilnau: That's exciting. Hahaha Lyle Rosman: That is true. That is true. We meet people where they are. Andrew Rosman: Absolutely. Gregory Wilnau: On that note, for anybody who's interested in meeting you and discussing possibly working with you, what is the best way that they can get in touch? Lyle Rosman: Yeah, check out the website, Retire Better LI, short for Long Island, which is where we're based. ⁓ has ⁓ everything about Drew, myself, ⁓ our team, services we provide, ⁓ what the experience will look like, ⁓ and also, ⁓ obviously, a link over to ⁓ our our umbrella site at one point. ⁓ you can get to as well from our website. So retirebetterli.com. Gregory Wilnau: Lyle and Drew Roseman, thank you for coming. Enjoy the chat. Roseman. Lyle and Drew Roseman. Hey man, I got a hard name to pronounce too. Lyle Rosman: It's still Rossman. It's still Rossman. Still Rossman. ⁓ Andrew Rosman: It's Rossman, what are you gonna do it again? I hope you got one hell of an editor. I hope you got one hell of an editor, buddy. Lyle Rosman: Dude, will that- will that house even- Gregory Wilnau: If it's any consolation, I'm not gonna be the one, when we launch this podcast, I'm not gonna be the one doing the bulk of the interviews. I'm gonna have somebody else do it. ⁓ Lyle Rosman: I'm sure glad you did hours then. I feel honored. Gregory Wilnau: What I wanted to do is I wanted to, I wanted to get a feel for what it needs to be like so that I can hire the right person. And it's hard for me to understand what that looks like without just getting in there and getting my hands in it myself. Andrew Rosman: Hire me dude Lyle Rosman: like it.