People Like You More Than You Think: A Heat Pump Story
He was halfway through telling me about the noise his furnace made when he stopped, looked down at his boots, and said, "Sorry, I'm talking your ear off." This was late January, the kind of morning in Kingfisher County when the north wind finds every gap in a door frame and the stock tanks skin over with ice. The house was a brick ranch a few miles out on a section road, built in the late seventies, with a gas furnace in a hall closet. The customer was a man in his late sixties, retired, living alone. He met me at the door in a work coat, and I could see his breath inside his own front hall…
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