The Playbook Behind Better Execution: Kyle Disher on Sales, Accountability, Repetition and Human Connection
A good dealership process has to hold up when the conversation gets unpredictable.In this episode of Dealer Tech Tuesdays, Kyle Disher, CEO of Rev Dojo, joins our CEO, John Acosta, for a conversation about sales process, BDC performance, manager involvement, mystery shopping, and AI.Kyle keeps coming back to a simple idea: the process has to be clear enough for the team to use when the conversation doesn’t go as planned.Then Kyle puts it to the test with a live mystery-shop call. The salesperson is helpful and finds another vehicle in the customer’s price range, but the appointment is never…
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