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The Two-Tiered World of Support
Consumer support is cratering while enterprise customers get dedicated engineers and SWAT-team incident management. We explore how the gap between tiers has become two completely different categories of service—and what that means for everyone stuck on the wrong side. Episode 2832 — myweirdprompts.com/n/2832 (permanent short link: myweirdprompts.com/629187)
The skinny
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