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Crisis Compass: Navigating Chaos with Transparency, Compassion, and Gen X Grit
Joe Pardavila chats with crisis communication expert Michele Ehrhart, author of Crisis Compass: How to Communicate When It Matters Most.With over two decades of experience navigating high-stakes crises for global organizations like FedEx, Michele unpacks what truly defines a crisis, shares actionable strategies for leaders, and reveals why transparency and compassion are non-negotiable in crisis management.Dive into riveting case studies, from Tylenol’s legendary response to product tampering to Subway’s missteps during the Jared scandal. Michele also discusses the evolving role of social…
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