E109 | World Class Service with Monique Richardson

The Evolution Partners · Jul 5, 2026 · 37m

Customer service expert Monique Richardson argues that exceptional service starts long before a customer interaction. It begins with leadership, culture and how people inside the organisation are treated. Monique is an author, speaker and consultant, for more than two decades, she has helped organisations across Australia create customer experiences that build loyalty, trust and lasting relationships. She explains why service is everyone’s responsibility, how leaders can create a culture that empowers employees, and why ease of experience is often the most overlooked driver of customer…