I Called My Pharmacy Live to Confirm the Damage UnitedHealthcare Surest Did | Episode 505
My prescription didn’t change, my doctor didn’t disappear, and the pharmacy had the medication ready, yet I still hit a wall that left me without a key psychotropic med for a day. The wall was insurance prior authorization, and the price tag on the other side was $376 for a 30-day supply. I’m telling this story because it’s not rare, and because medication access should never hinge on a hidden form nobody sends until you’re already out.I break down exactly what happened between my prescriber, CVS, and UnitedHealthcare Surest and why the communication failed at the worst possible moment. We…
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