Latest / Sh!t I told my Hairdresser
We're Sorry You Feel That Way: Anatomy of a Non-Apology W/ Nicholas Augustine
THE NON-APOLOGY MASTERCLASS -Nicholas gives his official apology to Kevin Murphy and Paula gives her apology to Unilever, Pantene, Suave, TRESemmé, and Prell: "You're absolutely right, and I apologize... it's all the same mush." and Jason just doesn't give a F*CK! Learn how to apologize without actually apologizing.DIVERSION IS NOT A MYSTERY - How 35,000 units of Pureology end up on Groupon for less than your SalonCentric cost, and why your sales rep says "that's diversion" like it's not their own company doing it.WHY WE SAID NO APOLOGIES, NO FUCKS GIVEN - The loyalty conversation they don't…
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