She Weighed One Bad Repair Over a Year of Good
I had a customer call me a couple of winters ago, furious. He had been a customer of mine for ten years. I had installed his system, maintained it, replaced two parts under warranty, talked his wife through three or four phone diagnoses where the problem was a tripped breaker or a thermostat battery. The relationship had been, by any reasonable measure, smooth. The call came in around eight at night in January. The system was running. The house was warm. But the master bedroom, upstairs at the end of the hall, was reading sixty-two when the thermostat was set to seventy. His wife was not warm…
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