Memory Lessons From an HVAC Technician
Format: Post-call Runtime: ~8 minutes Source: Psychology Is Simplified , "Psychology of People Who Forget Names Easily" Long day. Five calls. I'm thinking about the fourth one. He's been a customer for seven years. I've been to his house probably a dozen times. The system I put in , a Trane, two-stage, went in during a rough August , he's had me back for tune-ups, a blower motor three years ago, a condensate drain blockage last spring. We've talked over the work every time. He's always pleasant. Always glad to see me. Every single time, when I reintroduce the context of what I did last visit…
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