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If You're Going to Do it, Make it Excellent
Welcome back to Church Staff Book Club with Jonathan Malm and Jason Young! In Episode 8, we’re walking through Chapter 8 of The Come Back Effect – our book on church hospitality and guest experience – where we challenge a mindset that quietly keeps people from returning:“Just okay” hospitality.Most churches don’t have bad hospitality… they have forgettable hospitality. And “good enough” doesn’t usually offend anyone—it just silently convinces guests not to come back.In this episode, we talk about the difference between excellence and perfection, why churches unintentionally settle, and how to…
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