Latest / Toxic Positivity in Corporate Culture: When 'Good Vibes Only' Backfires
Unveiling the Hidden Costs of Smile Policies
This episode uncovers the hidden costs of 'smile policies' prevalent in customer-facing industries. We explore how these policies, which require employees to maintain a cheerful demeanor at all times, can contribute to emotional exhaustion and job dissatisfaction. We'll also delve into the potential legal implications of enforcing such policies, and discuss healthier alternatives that respect employees' emotional boundaries while still promoting a positive customer experience. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of…
The skinny
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