The Heat Pump He Chose Only After I Stopped Selling It
A man in Hennessey told me, two summers ago, that he was not going to replace his system no matter what I said. I had not said anything yet. I had been in his garage for about four minutes. I had the panel off the air handler. I had not even reached for my meter. I looked up. I said, fair enough. I am not here to sell you a system. I am here to tell you what is wrong with the one you have, and what I would charge to fix it. He relaxed a little. Not all the way. But a little. I want to talk about that today. About the customer who tells you what he will not do before you have asked him to do…
The skinny
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