Latest / The Customer Success Leadership Podcast
How to Build Customer Success as the First CS Hire in a Startup
In this episode, I’m pulling back the curtain on what it’s really like to build from scratch based on my own experience and the CS leaders I’ve coached.We’ll walk through: What to prioritize in your first 90 daysThe three foundational pillars to focus on when you’re a team of oneHow to avoid burnout and build scrappy systems that actually scaleHow to prove the value of CS internally without fancy tools or dashboardsWhen (and how) to make the case for your first hireThis episode is practical, honest, and full of real-world tactics that you can put into play immediately especially if you’re…
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