Latest / The Customer Success Leadership Podcast
How to Manage Up When Your Leadership Doesn't Understand What Customer Success Does
We break down what it actually takes to manage up effectively as a CS leader, from translating CS work into the language of revenue and risk, to building visibility before you need it, to pushing back on decisions that undermine your function with data instead of frustration.You'll learn:✔ Why the disconnect between CS and leadership exists and whose job it is to close it ✔ How to translate CS metrics into the language of revenue, risk, growth, and efficiency ✔ What a proactive visibility strategy looks like and when to build it ✔ How to push back on decisions that undermine CS without coming…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.