A new bill would supercharge customer service at the IRS
A new bill to supercharge customer service at the IRS made it through the Senate. The bipartisan Taxpayer Assistance and Service (TAS) Act would require the agency to create an online dashboard for tax filers and improve other online features like the Where’s my Refund tool. The measures are intended to cut down on the number of calls and letters employees have to respond to. The bill is based on previous legislation co-sponsored by Senators Mark Warner (D-VA) and Bill Cassidy (R-LA). If passed by the House as is, the bill would also recommend that IRS provide a call-back option for all calls…
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