Latest / The Customer Success Leadership Podcast
How to Coach Your Customer Success Team to Be More Strategic
In this episode, I break down what being strategic actually means in a Customer Success context. And how you, as a CS leader, can help your team move from task execution to value leadership.We’ll walk through:The 5 core behaviors that define strategic CSMsHow to coach and enable your team to develop this skillsetTactical ways to embed strategic thinking into your culture and operating modelPlus, I’ll share real frameworks, coaching questions and enablement tips you can start using right away.If you want to build a CS team that drives revenue, retention and long-term customer value, not just…
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