Episode 13: Earning the Respect of Technicians, Tool Investment, and Why Dealerships Can't Find or Keep Technicians
In this episode, we break down why the industry is bleeding young talent, how green service advisors can win over skeptical flat rate mechanics, and whether entry level express techs should start stacking up on high end tools.Earning Tech Respect as a New Service Advisor: An inexperienced advisor asks why the bays treat him like an outsider and how to sell repairs without feeling like a scammer. Anthony and Craig unpack the flat rate technician mindset and outline the four golden rules for front desk staff: respect tech time, don't be lazy, take pride in work quality, and educate yourself on…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.