What Business Owners Really Want from Technicians (Joe Bates from Northern Air Plumbing & Heating)
What does a service business owner actually expect from technicians? In this episode of Windshield Time, Joe Bates, owner of Northern Air Plumbing and Heating, shares the ownership perspective most technicians never hear. This is not theory. It's what ownership sees every day. Payroll. Margins. Reputation. Risk. Joe explains what sets average technicians apart from trusted professionals — and how technicians' behavior directly affects company stability. In this episode: • What Joe Bates expects from his technicians • Why calm presence inside the home matters • How accountability affects…
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