Latest / The Steve Harvey Morning Show / Thomas Barnes, the owner of Experimax: is breaking stereotypes as the owner of an Atlanta-based go-to location for technology X-perts.

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Thomas Barnes, the owner of Experimax: is breaking stereotypes as the owner of an Atlanta-based go-to location for technology X-perts. · The Steve Harvey Morning Show

0:05
Speaker 1: Welcome to Money Making Conversations.
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Speaker 2: It's to show that she is the secrets of success
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Speaker 2: experience firsthand by Marketing and Brandon expert Rashan McDonald. I
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Speaker 2: Rashan McDonald. Money Making Conversations.
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Speaker 1: Here we go.
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Speaker 3: It's always good to start out your day with positivity, happiness. Well,
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Speaker 3: I'm happy the weather was not burning down on my
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Speaker 3: shoulders and wasn't burning down on my bald head. And
0:43
Speaker 3: so guess what I'm here to just bring on some
0:45
Speaker 3: guests that's going to change your life with information And
0:48
Speaker 3: I'm Rushan McDonald. If I didn't introduce myself, it was
0:51
Speaker 3: introduced prior to that. I'm your weekly host of money
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Speaker 3: making conversation, masterclass and interviews and information that this show
0:58
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Speaker 1: It really is.
1:00
Speaker 3: It's time to stop reading other people's success stories and
1:02
Speaker 3: start living your own.
1:04
Speaker 1: But let's get this show started.
1:05
Speaker 3: My first guess is a proud supporter of my home
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Speaker 3: radio station, WCLK. His name is Thomas Barnes. Thomas Bonne
1:12
Speaker 3: is a product of the Atlanta Public school system. That's
1:15
Speaker 3: important because a lot of people the public school system
1:17
Speaker 3: gets a negative a lot of times when they talked
1:20
Speaker 3: about education. He attended Morehouse College and he has a
1:24
Speaker 3: degree in management from Georgia State University, and an emphasis
1:28
Speaker 3: on that management degree is CIS Information Systems. He's an
1:32
Speaker 3: example of seeing an opportunity and pursuing an opportunity to
1:35
Speaker 3: the fullest. He did not let COVID a stereotyping stop
1:39
Speaker 3: him from pursuing his dreams. Thomas owns Experimax, a complete
1:44
Speaker 3: retail computer store where they specialize in sales, service, and
1:47
Speaker 3: support of all things Apple. Please work with the money
1:51
Speaker 3: making conversations, Master Class, Thomas Barnes.
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Speaker 4: How you doing, Thomas, it's evening good, evening good, even
1:55
Speaker 4: if mister McDonald, are you sir? I'm doing great. Thank
1:58
Speaker 4: you for having me to see you that. I'm humble,
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Speaker 4: I'm great.
2:00
Speaker 3: Opportunity Thomas, A black man owning a computer store?
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Speaker 1: Is that normal? Come on, come on.
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Speaker 4: I would have to say it absolutely is not. I mean,
2:12
Speaker 4: quite candidly, my background, as you mentioned, is it in
2:19
Speaker 4: the IT space in general, we as a people a
2:22
Speaker 4: minority in business ownership, having a computer store, any type
2:26
Speaker 4: of technology related store. That's even a smaller number. So yeah,
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Speaker 4: I wouldn't say I one of one, but one of.
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Speaker 3: A few because you have to chuckle because I know
2:37
Speaker 3: you expect me to ask ask a question to you
2:39
Speaker 3: like that. But that's the honest space that we are in.
2:42
Speaker 3: And that's why I mentioned the fact that you know
2:45
Speaker 3: in your introduction that Atlantic Public School a student, that's
2:48
Speaker 3: where you came from. Because interested the kids, the kids
2:51
Speaker 3: who come to the get get educated in these particular
2:54
Speaker 3: formats because I came from public school, and we get stereotyped,
2:59
Speaker 3: and you talk a little bit about overcoming those stereotypes.
3:02
Speaker 3: As you described to us, who is Thomas Bonds.
3:06
Speaker 4: I'll be very honest with Atlanta's home as I mentioned,
3:08
Speaker 4: as you just mentioned, I am a product of Atlanta
3:11
Speaker 4: Public Schools, graduated from Venician Hills Elementary. Thereafter I went
3:16
Speaker 4: on to attend DM Thoro High School and I'm a
3:20
Speaker 4: proud allumvenments of DM Thereoll High School. When I first
3:23
Speaker 4: went to Theale High School, they were opened a vocational
3:25
Speaker 4: program offering several different tracks that you'd go in, one
3:29
Speaker 4: of which was electro mechanics. From a very early age,
3:33
Speaker 4: probably around ten or eleven. I can't explain that this
3:35
Speaker 4: guy had an interest in electronics and so forth, and
3:38
Speaker 4: before gaming as we know it today, I always had
3:41
Speaker 4: an interesting games. Back then we had the Mateil handheld
3:44
Speaker 4: games and so forth. So I was always pretty good
3:47
Speaker 4: at math and science. So as I excelled through high school,
3:51
Speaker 4: going through my senior year, I took some ap courses
3:54
Speaker 4: at ap CAALC and so forth. So you know, I was,
3:56
Speaker 4: you know, going back to stereotypes, you know, I was
3:59
Speaker 4: a person that all its like math and science. I
4:01
Speaker 4: was always just kind of gravitated to it or come
4:03
Speaker 4: from a family educators, but math and science was just
4:06
Speaker 4: kind of my thing. So I knew early on that
4:09
Speaker 4: I wanted to go to college, and quite candidly this
4:12
Speaker 4: way I was brought up in my family. I never
4:15
Speaker 4: had a conversation with my mom and my parents in
4:17
Speaker 4: terms of so what are you gonna do when you
4:19
Speaker 4: finished high school? Because going to college it was kind
4:22
Speaker 4: of like second nature for my family. My grandparents, unfortunately
4:27
Speaker 4: they were weren't college educated, but they saw that all
4:30
Speaker 4: of their kids were college educated, and I just followed suits. So,
4:34
Speaker 4: you know, my brother attended Georgia State University, had another
4:36
Speaker 4: cousin who went to Northwestern, and another cousin with the UGA.
4:40
Speaker 4: So I just followed what I saw. It was natural
4:42
Speaker 4: to me. So for me, it was just a matter
4:44
Speaker 4: of choosing the school, not so much what I was
4:47
Speaker 4: going to do. And I remember applying to more House.
4:51
Speaker 4: I was going to take the essayt a second time,
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Speaker 4: And actually, once I received my septance letter from more House,
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Speaker 4: I didn't even really bother applying the other schools. What
5:00
Speaker 4: I wanted to do was accomplished. I started off the
5:02
Speaker 4: more House as a double major. Morehouse has a program
5:06
Speaker 4: with Georgia Tech. We can do three years of more
5:07
Speaker 4: House and two a Tech. I lady decided that I
5:10
Speaker 4: didn't want to do electrical engineering, but I still had
5:12
Speaker 4: an interest in computers.
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Speaker 1: And why didn't you want to do electrical engineering? Why
5:16
Speaker 1: didn't you want to do that?
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Speaker 4: I don't know how, I guess the best way I
5:20
Speaker 4: could explain it just in terms of all of the
5:27
Speaker 4: nuances that one has to do as an engineering and
5:30
Speaker 4: I wouldn't necessary to say it becomes mundane. But for me,
5:35
Speaker 4: I wanted to do something different, something more. And again
5:37
Speaker 4: I always kind of gravit towards gravitated towards technology. I
5:41
Speaker 4: always had an interest in business. I always had an
5:43
Speaker 4: interesting business as well. My brother was an accounting major
5:46
Speaker 4: at Georgia State, and I can remember I could have
5:48
Speaker 4: been no more than about the fifth grade. My brother's
5:51
Speaker 4: ten years my senior, and he had come home one
5:53
Speaker 4: day with an accounting book and I just remember looking
5:55
Speaker 4: at it and I was thinking to myself, I can
5:57
Speaker 4: do that, because again not that was a brain child,
5:59
Speaker 4: but always like math and science.
6:02
Speaker 3: It's interesting about your story is that it's about influencers
6:05
Speaker 3: when I get you to tell your stories, because like
6:08
Speaker 3: I said, you know, when I was growing up, you know,
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Speaker 3: my father's a truck driver, nothing negative about that, and
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Speaker 3: I was influenced. The first job he ever gave me
6:17
Speaker 3: was an opportunity. I was fifteen years old, was at
6:19
Speaker 3: a trucking company. And that trucking company, everybody that was
6:23
Speaker 3: around me was manual labor. You know, unloading boxes, were
6:28
Speaker 3: driving forklips, and guess what, no matter how good I
6:31
Speaker 3: was in high school when I graduated, because that has
6:34
Speaker 3: such influence on me. Thomas went and got a job
6:38
Speaker 3: as a forklip driver, even though I could have went
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Speaker 3: to college, because I was influenced and I want people.
6:42
Speaker 3: That's why I brought up the Atlanta public school system,
6:44
Speaker 3: because people need to understand how you can influence a
6:47
Speaker 3: child's life, especially early on especial whly become a team
6:51
Speaker 3: just by making an impression of what they can be,
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Speaker 3: of the possibilities. You always saw the possibility of education
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Speaker 3: in your life, correct, Thomas, That is true.
7:00
Speaker 4: I was very fortunate. I can honestly say I was
7:03
Speaker 4: very fortunate. My upbringing, my grandparents, my mother I had,
7:07
Speaker 4: my brother is an example, my cousins, aunts, uncles. Again,
7:11
Speaker 4: I gotta say I come from a family's educators. Most
7:14
Speaker 4: of my family either went to Jacksolle State University or Tugaloo.
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Speaker 4: But of course Atlanta is home for me and for me,
7:22
Speaker 4: I'll never forget. This is very important, now that I
7:24
Speaker 4: think about it. I never forget probably my sophomore year
7:27
Speaker 4: high school, being around the family a Christmas times is
7:30
Speaker 4: you know, we're all familiar with and I was reilling,
7:33
Speaker 4: retting off all these schools I was considering going to,
7:36
Speaker 4: but they were all PW eyes. And I never forget
7:40
Speaker 4: my late uncle who passed away a few years ago.
7:43
Speaker 4: He answered the question why not a HBCU. I honestly
7:47
Speaker 4: didn't have a good answer for I don't know, you know,
7:51
Speaker 4: I don't know, like you know, I'm gonna looking at
7:53
Speaker 4: you you think of another name of major, ew I
7:56
Speaker 4: that's what I was leaning towards. Now you I said,
7:58
Speaker 4: I had a cousin who was a civil engineering major
8:01
Speaker 4: right Northwestern. So it was at that point, Christmas time
8:07
Speaker 4: of my sophomore year in high school, I started giving
8:10
Speaker 4: HBCUs a consideration. And from that point, I remember taking
8:15
Speaker 4: the psat my sophomore year in high school, and from
8:19
Speaker 4: there I just start looking at boring the possibilities at HBCUs.
8:22
Speaker 4: And I said, my senior year comes about. I took
8:26
Speaker 4: the SAT. My school was decent. It wasn't the best,
8:29
Speaker 4: but it wasn't you know, horrible. Had some high school classmates,
8:35
Speaker 4: some of which were going into engineering as well. They
8:37
Speaker 4: went to Alabama A and M. I literally only applied
8:41
Speaker 4: to two schools coming out of my senior year outside
8:45
Speaker 4: the Moorhouse and the school was formerly called Southern Tech
8:49
Speaker 4: here Marietta, which is now part of Kennessas State University. Again.
8:52
Speaker 4: So I wanted to go into engineering, and looking back
8:56
Speaker 4: at I had an opportunity to go to Hampton Clark,
8:59
Speaker 4: several other schools I never even really bothered to apply again,
9:03
Speaker 4: I applied to more House. That was kind of where
9:05
Speaker 4: I knew I wanted to go based upon his reputation.
9:08
Speaker 4: It's history, uh, the legacy of MOREHT.
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Speaker 3: But you wouldn't even have considered that unless your uncle
9:14
Speaker 3: would have said, whoa, I'm.
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Speaker 4: Very honest with you again, my my late uncle iy Richard. Wow.
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Speaker 4: Just even thinking about him, his influence on me makes
9:26
Speaker 4: me wow. Yeah, honest, what you just said is true.
9:31
Speaker 4: I mean until he said that to me Christmas time
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Speaker 4: of our sophomore year in high school, all I was
9:36
Speaker 4: ever considering was p w Es God untruth.
9:40
Speaker 3: You know then, because you know, when I bring guests
9:42
Speaker 3: on the show, I like to share their stories because
9:44
Speaker 3: the fact that this is a whole this part of
9:47
Speaker 3: the interview is really about influencers.
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Speaker 1: It's really about people playing a role, you know, subtly.
9:53
Speaker 3: You know, all he was doing was making a suggestion
9:55
Speaker 3: open your mind, you know, no stereotype, don't don't under
9:59
Speaker 3: educate your self because there are opportunities out there that
10:02
Speaker 3: they say this is where you should go.
10:04
Speaker 1: Not necessarily that's true.
10:06
Speaker 3: Options are available if you show curiosity, if you show research.
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Speaker 3: And that's what led you to more House, which was
10:13
Speaker 3: an HBCU where all of us school not saying anything
10:16
Speaker 3: negaive about Georgia Tech. Can I say anything neggara about
10:18
Speaker 3: University of Georgia. I went to the University of Houston,
10:21
Speaker 3: but I did consider going to Southern University in Baton Rouge.
10:24
Speaker 3: I remember I went down there doing the uh, you know,
10:28
Speaker 3: ramp up weeks to school. And the only reason I
10:31
Speaker 3: didn't go because it reminded me of my high school.
10:33
Speaker 3: The colors were blue and gold, the mascot was Jaguar.
10:36
Speaker 3: That was my high school. And I say, and that
10:38
Speaker 3: so that that that's that's what I'm not going to
10:40
Speaker 3: experience that again. And that's why I wind up going
10:43
Speaker 3: to the Universe Houston. That's a whole nother story. But
10:45
Speaker 3: when I look at you, a guy who has been
10:48
Speaker 3: has been influenced by educators, has been influenced by individuals
10:52
Speaker 3: who have been used academics to be successful. That allows
10:57
Speaker 3: you to say I'm an owner store and not even blink.
11:02
Speaker 3: How did that come about?
11:04
Speaker 4: I'll be very honest with you, Rashaan. Since a very
11:07
Speaker 4: early age, I've always known I wanted to own my
11:10
Speaker 4: own business. Wasn't exactly sure what I knew. I always
11:14
Speaker 4: wanted to own my own business. I've always been interested
11:19
Speaker 4: in franchises over the years. So I can remember going
11:22
Speaker 4: back to even being an undergrad my early twenties, going
11:26
Speaker 4: to the bookstore, picking up Ink magazine and other similar
11:29
Speaker 4: type magazines and looking and seeing, you know, who are
11:33
Speaker 4: the top fifty of the top one hundred, top five,
11:35
Speaker 4: you know, the hottest new companies that were around at
11:39
Speaker 4: the time. So I just always knew I want to
11:42
Speaker 4: have a business. I've always been interested in towards franchises
11:45
Speaker 4: on ask me why, just something I've always been interested in.
11:49
Speaker 4: And so as a result of that, that curiosity never
11:51
Speaker 4: has gone away. So started working in my field when
11:55
Speaker 4: I was about twenty two, and even to this day
11:59
Speaker 4: I still do some it consulting. But that really is
12:03
Speaker 4: what led me to where I am, and back in
12:06
Speaker 4: twenty twenty, really when COVID first started. I was working
12:12
Speaker 4: for a corporate job up in Alfaretta here in Atlanta
12:16
Speaker 4: then twenty twenty one, rows around and my project, my
12:20
Speaker 4: contract at the time, so I do a lot of
12:21
Speaker 4: contract work. Came to an end that may, and so
12:25
Speaker 4: here I am at home and seeking another job and
12:31
Speaker 4: also was doing some IT training on my own. But
12:34
Speaker 4: at that time I start pursuing what I always knew
12:36
Speaker 4: I wanted to do a business. But interestingly enough, as
12:41
Speaker 4: I'm looking at researching companies, the very thing that I do,
12:45
Speaker 4: it technology computers, was the furthest thing from my mind.
12:49
Speaker 4: I'm looking at jog at stores, I'm looking at all
12:53
Speaker 4: types of other businesses other than the very thing I do,
12:56
Speaker 4: not because I didn't want to. I was afraiding thing.
13:00
Speaker 4: I was just kind of looking at it'storing my options
13:02
Speaker 4: and other things because I myself think I'm a self
13:05
Speaker 4: proclaimed foodie. I love no food, eating out, the dying experience.
13:09
Speaker 4: So I was looking everything. But then my research led
13:13
Speaker 4: me to my now owned store experiments for franchise, and
13:17
Speaker 4: my research and that like wow. This company is founded
13:22
Speaker 4: in the South Florida. It was founded up on Apple
13:25
Speaker 4: products back in twenty four.
13:28
Speaker 1: Do you use Apple products?
13:30
Speaker 4: I do? I do? And so I sat there and
13:36
Speaker 4: thought it. I went, wait a minute. I was like,
13:38
Speaker 4: you know, when you think about it, Apple is a
13:41
Speaker 4: very niche market. Apple's a very niche market. So much
13:46
Speaker 4: so just up to date right now, we just went
13:49
Speaker 4: to our iPhone users. This one point eighty five billion
13:55
Speaker 4: b billion iPhone users in the world.
14:01
Speaker 1: Okay, so yeah, to repeat that, put that b on there,
14:07
Speaker 1: billion billions.
14:10
Speaker 4: We're just about iPhones. We're not talking about their other products.
14:12
Speaker 1: Wow.
14:13
Speaker 3: Hey, Tomas, know that idea because I want to go
14:15
Speaker 3: to break to cut your story short. If you hear
14:18
Speaker 3: his story. His story is about uh, not be his stereotype.
14:22
Speaker 3: His story is about influencers. His story is about research.
14:26
Speaker 3: His story is also about not thinking you are qualified
14:31
Speaker 3: to go over here, but realize that your qualities over here.
14:34
Speaker 3: You know your strength, go to your strengths instead of
14:36
Speaker 3: your something you might like to do. What you might
14:39
Speaker 3: like to do might not learn lead you in the
14:41
Speaker 3: right direction long term, but your strength can hold you there.
14:44
Speaker 1: When you fall down, it can pick you up.
14:45
Speaker 3: We're right back with more of my interview with Thomas
14:48
Speaker 3: Barnes on money making conversations Masterclass.
14:56
Speaker 5: We'll be right back with more Money Making Conversations Masterclass
15:00
Speaker 5: with Rashawn McDonald.
15:01
Speaker 1: HBCUs represent Black excellence.
15:04
Speaker 6: If you attend or are an alumnus of an HBCU,
15:07
Speaker 6: we want to hear about your story. The My HBCU
15:11
Speaker 6: Story Digital Library will allow current HBCU students and alumni
15:15
Speaker 6: to share their stories. More information is available at HBCU
15:19
Speaker 6: College day dot com. You can upload a photo.
15:22
Speaker 1: The photo can.
15:23
Speaker 6: Be recent or from when you attended your HBCU. More
15:26
Speaker 6: information is available at HBCU College day dot com.
15:31
Speaker 5: Now let's return to Money Making Conversations Masterclass with Rashawn McDonald.
15:37
Speaker 1: I'm talking to Thomas Barnes.
15:38
Speaker 3: He did not let COVID a stereotype and stop him
15:41
Speaker 3: from pursuing his dream. Thomas owns a spiramacs as a franchise,
15:45
Speaker 3: a complete retail computer store where they specialize in sales,
15:49
Speaker 3: service and support of all things apples. And as we
15:52
Speaker 3: were going to the break, he was talking about one
15:55
Speaker 3: point eight billion phones and that's just one portion of
16:00
Speaker 3: the old industry. What really made you believe that there's
16:03
Speaker 3: a franchise and what are the advantages of going into
16:07
Speaker 3: business with a franchise.
16:09
Speaker 4: So great question. So for starters, I just always been
16:14
Speaker 4: a firm believer anything that's quote unquote subscription base is
16:17
Speaker 4: gonna make money or to support or supporting services around it.
16:20
Speaker 4: You're going to make money. Why do I say that? Simple?
16:24
Speaker 4: You have if you have any at the home, if
16:26
Speaker 4: you have cable a home, that subscription base. So whether
16:29
Speaker 4: you use that service or not, you don't watch any TV,
16:32
Speaker 4: if you got comcasts, you're gonna pay that bill every month.
16:34
Speaker 4: You have a cell phone, whether you use that phone
16:36
Speaker 4: or not, you're gonna you're gonna pay that bill every month.
16:39
Speaker 4: You have a lot of us have gim memberships, and
16:41
Speaker 4: then since January this year, guess what, you're still paying
16:45
Speaker 4: that monthly membership. So when I think about technology and
16:49
Speaker 4: you look at iPhones, anything revolving around that, people going
16:52
Speaker 4: to always need a phone repair. You don't need your
16:55
Speaker 4: battery replace. You're gonna need the grass, the glass on
16:59
Speaker 4: your phone own replace. You're gonna buy a laptop, the
17:02
Speaker 4: battery's gonna have to replace. You're gonna always need technology.
17:06
Speaker 4: I never forget my freshman year of our college at Morehouse,
17:10
Speaker 4: Tony Brown, the journalist. I remember him coming to visit Morehouse,
17:14
Speaker 4: and he made a statement that I to this day
17:17
Speaker 4: I believe it is so true. And he just talked
17:18
Speaker 4: about technology and computers, how that it was the one
17:22
Speaker 4: thing that leveled the playing ground because you look at
17:26
Speaker 4: so many things, we are always behind and we're lacking.
17:29
Speaker 4: We don't get these things first. When you talk about education,
17:32
Speaker 4: you talk about technology. Computers have changed the world. You know,
17:37
Speaker 4: you look fast forward to today, you talking about artificial
17:40
Speaker 4: and artificial intelligence AI. So computers they run the world.
17:46
Speaker 4: So you talk about technology, That's just something I've always
17:49
Speaker 4: been drawn to. And as a result, I said, you know,
17:51
Speaker 4: subscription based services or any supporting services ancillary services around that,
17:57
Speaker 4: You're gonna need those items. You're gonna need that service.
18:00
Speaker 4: So hence, you know what I said, Apple is a
18:02
Speaker 4: niche product. People love that Apple products.
18:05
Speaker 3: Let mess this question right quick, Thomas about Apple just
18:07
Speaker 3: a june because my daughter she uses an Apple phone.
18:10
Speaker 1: I'm an Android guy, I'm an androider. Okay. My wife
18:14
Speaker 1: she got Android and a Apple.
18:15
Speaker 4: Okay, that's that's I have one to be.
18:20
Speaker 3: Why do you need two phones? You just tell me.
18:22
Speaker 3: She just looked the other way. Just look the other way.
18:24
Speaker 3: Respect and so so, But is there age group that
18:29
Speaker 3: they may favor a particular Apple. Is that a younger
18:33
Speaker 3: group or much more or I get that feeling that
18:35
Speaker 3: is the case.
18:36
Speaker 1: Can you help me out with that?
18:38
Speaker 4: Yes and no. I remember a good friend of mine
18:41
Speaker 4: at long saying to me, when I was first pursuing
18:44
Speaker 4: this business, and you said, here's a alements of Clark.
18:47
Speaker 4: I remember him saying to me, He's like, gee. He
18:49
Speaker 4: was like, man, if you were in high school, if
18:51
Speaker 4: you're a teenager, you're a young adult. He was like,
18:53
Speaker 4: you don't have a phone, and you're not cool. You're
18:56
Speaker 4: not cool. On the flip side of that, I can
18:59
Speaker 4: tell you based upon the users I see each and
19:03
Speaker 4: every day. My customer base range is from fifteen to
19:06
Speaker 4: eighty five. I'm not exaggerating. I would say the majority
19:10
Speaker 4: of them are probably between that twenty to fifty group.
19:16
Speaker 4: I do have a fair amount of people that are
19:18
Speaker 4: sixty sixty five plus or singers if you will, that
19:22
Speaker 4: use iPhones because you know, they have come to use
19:26
Speaker 4: Apple over time. I've had some customers come in and
19:30
Speaker 4: have given me computers that they used to use upon
19:34
Speaker 4: a time they just simply won't recycle. I have a
19:36
Speaker 4: laptop sitting at my store right now is one of
19:38
Speaker 4: the very first Apple products. Product probably came out Circle
19:41
Speaker 4: nineteen eighty four. So, you know, you talk about people
19:45
Speaker 4: who have gone up with technology, Apple was it way
19:49
Speaker 4: back when? You know, when Bill Gates and Steve Jobs
19:54
Speaker 4: or competing against each other, if you will, they're competing
19:57
Speaker 4: against you know, each other in a different space. But
20:00
Speaker 4: Apple again, one point five billion iPhone users, You're talking
20:05
Speaker 4: about a product that's not going anywhere anytime soon. People
20:09
Speaker 4: are gonna always need their their product, service or looking
20:13
Speaker 4: to buy the next new things.
20:16
Speaker 3: Really interesting when you said that, you brought up Steve Jobs,
20:18
Speaker 3: you brought up Bill Gates, You can bring up the US,
20:21
Speaker 3: You can bring up uh, the owner of Facebook, Zucker
20:27
Speaker 3: You know you know that that's really that really tells
20:31
Speaker 3: you how technology has made these guys superstars. Because you
20:35
Speaker 3: can't tell me who runs four. You can't tell me
20:38
Speaker 3: who runs a Hunter. You know, you can't tell me
20:40
Speaker 3: runs Ge. You can't tell me who runs Comcast. But
20:43
Speaker 3: in that world and that social media world, these guys
20:47
Speaker 3: are stars and you say their name and the average
20:49
Speaker 3: person knows who they are or who they were, And
20:53
Speaker 3: that really such such a tone for how technology has created.
20:58
Speaker 3: Like you said, that leveling plan field, leveling the plan field.
21:01
Speaker 3: But I think when I when I talk about your business,
21:03
Speaker 3: where's your business located? And what exactly do you do
21:06
Speaker 3: at Experiment?
21:08
Speaker 4: A great question. Thank you for that question. We're located
21:10
Speaker 4: at fifty nine twenty five nine two zero Roswell Road,
21:14
Speaker 4: Sweet Bears, some Boy one five, right outside of the perimeter.
21:18
Speaker 4: If you're going two eighty five north going towards perimeter,
21:20
Speaker 4: mall get off, take a left. We're in the park
21:23
Speaker 4: side shopping Plaffa, directly across from Loads and Chick fil A.
21:26
Speaker 4: We're not even two minutes off the expressway again.
21:30
Speaker 1: Landmarks, Lows and Chick fl A.
21:34
Speaker 4: We're directly crosses on the other side of the street. There.
21:38
Speaker 4: We're open ten to five money through Saturday. And what
21:40
Speaker 4: do we do, Like I said, as you said earlier,
21:42
Speaker 4: we do sales, service, repair, all things Apple. Whether you're
21:46
Speaker 4: trying to buy a new computer, buy a computer, laptop, desktop,
21:49
Speaker 4: buy iPads, get one fixed upgrade of computers. If you
21:54
Speaker 4: think you may possibly have malware, your computer is slow,
21:57
Speaker 4: you need to do hard drives. You run out of
21:59
Speaker 4: this space. All of those services. So we offer plethora
22:03
Speaker 4: of services from A to Z. I always tell people
22:05
Speaker 4: it's not much that we don't do. When it comes
22:07
Speaker 4: to Apple products. Sometimes we ask so we are authorized
22:11
Speaker 4: Apple repair store. Actually we are not quote unquote an
22:14
Speaker 4: Apple repair store, which it works to I advantage as
22:17
Speaker 4: well as you the consumer, and reason being because we
22:20
Speaker 4: don't necessarily have to operate up front of the Apple guideline.
22:23
Speaker 4: Go to that. If you go to an Apple store
22:25
Speaker 4: and you say you have a twenty eighteen laptop and
22:28
Speaker 4: you're trying to get it upgraded, more than likely they're
22:31
Speaker 4: going to tell you your computer is too old. You come
22:33
Speaker 4: to us, We're gonna work on it without a problem.
22:36
Speaker 1: Okay, everything we service to do.
22:39
Speaker 4: We also provide warranty. All repairs come with a ninety
22:41
Speaker 4: day warranty. Everything that we sell in the store comes
22:44
Speaker 4: with the twelfth month warity was a possible warranty extension.
22:47
Speaker 4: That's phones, iPads or computers.
22:50
Speaker 3: I never ask you this now I know you say
22:52
Speaker 3: you're all Apple all day? Okay, what about Android? Can
22:55
Speaker 3: the brother just stumble in there with Android and anything?
22:57
Speaker 5: You?
22:58
Speaker 4: Absolutely we can. As I mentioned earlier, I myself I
23:01
Speaker 4: have both an Android and an iPhone. I have both
23:04
Speaker 4: an Apple Mac computer and I have a Wonders based computer.
23:06
Speaker 4: But if you want to come in and get a
23:08
Speaker 4: Samsung device repaired, need to get the glass fixed on it,
23:11
Speaker 4: or battery replaced. Or even if you have a Windows
23:14
Speaker 4: computer that you got a virus on, you need to
23:16
Speaker 4: get a check up on you.
23:17
Speaker 1: Let's talk about that virus's let's talk about that.
23:19
Speaker 3: I'm gonna tell you somebody, I've hit some buttons and
23:22
Speaker 3: then it comes back and tell you if you if
23:24
Speaker 3: you shut down, your computer would never work. And I'm
23:27
Speaker 3: sure I'm not the first person who's been frightened to
23:29
Speaker 3: death by these threats, these computer threats.
23:34
Speaker 1: What is real and what's not real? When you get
23:36
Speaker 1: these threats, you have.
23:38
Speaker 4: To be extremely careful in this day and age. With that,
23:41
Speaker 4: I can assure you. Within the last six months, I've
23:44
Speaker 4: probably had no less than five customers that have come
23:47
Speaker 4: in and in some cases not just a potential threat,
23:51
Speaker 4: but literally in it the're only cripped on something they
23:54
Speaker 4: thought was legitimate and it wasn't. I can think of
23:57
Speaker 4: an older couple, we'll mention their names, put a seventy
24:01
Speaker 4: plus their accouncil compromise. They literally had to go to
24:04
Speaker 4: the bank's close accounts, get brand new license everything. I
24:09
Speaker 4: just had a young lady to come in probably about
24:11
Speaker 4: two months ago, same thing, bank account compromised. So when
24:16
Speaker 4: we talk about viruses, and we talk about not mailware
24:19
Speaker 4: and threats, particularly something from a non trusted individual or user,
24:26
Speaker 4: you have to be extremely careful. And sometimes some of
24:28
Speaker 4: these texts and emails come across it look so legitimate.
24:33
Speaker 4: You have to be extremely careful. I myself, and I'm
24:35
Speaker 4: a technologist, about two months ago, received a text on
24:39
Speaker 4: my phone and I was about to click on it,
24:43
Speaker 4: and something told me not to it. I didn't. I
24:46
Speaker 4: later called my bank and so forth and come to
24:49
Speaker 4: find out what I was about to quick on what
24:52
Speaker 4: not from my bank. And when I went in there
24:55
Speaker 4: and showed things, the screenshot and everything, the gentleman at
24:58
Speaker 4: my bank told me. He said, good thing that you
25:01
Speaker 4: did not quick on it. He's like, that is no,
25:03
Speaker 4: because everybody does this two factory authentication these days when
25:06
Speaker 4: you're trying to verify stuff. He was like that, he said,
25:09
Speaker 4: we do send two factory authentication text messages, but the
25:12
Speaker 4: one I was about to quick on what's not legitimate,
25:16
Speaker 4: So we talk about viruses. That is something we can
25:19
Speaker 4: also ass issue with, either removing a virus or malware
25:23
Speaker 4: or potentially getting software installed against those threats. That's another
25:27
Speaker 4: service that we offer Expear Match and especially now back
25:31
Speaker 4: to school we offer right now for a limited amount
25:34
Speaker 4: of time, we can do free PC tune ups. You
25:37
Speaker 4: come in and let us success it. We can tell
25:39
Speaker 4: you what's going on with your computer and what services
25:42
Speaker 4: need to be performed at a nominal costs. Have a
25:44
Speaker 4: very confident, very confident and capable team that can assusue
25:48
Speaker 4: with just with all matters. So whether I'm president in
25:51
Speaker 4: the store, which usually I am there, or any of
25:53
Speaker 4: my team members shout out to John and Trey can't
25:56
Speaker 4: do what I do without them. We can take care
26:00
Speaker 4: of you. That I can assure you we can take
26:02
Speaker 4: care of you. And quite candidly, I think the reviews
26:06
Speaker 4: that we get on our we have out there posted online,
26:09
Speaker 4: they speak from themselves. Those aren't paid reviews anything like that.
26:13
Speaker 4: Things that people have organically expressed to us in terms
26:17
Speaker 4: of what they experience in terms of the services provided
26:20
Speaker 4: at Experience Max and Family Springs again five nine two
26:23
Speaker 4: zero Roswell road sweep B one one five seven seven
26:27
Speaker 4: zero eight five seven across lows.
26:31
Speaker 1: Got to put that in there, brother, got to put
26:32
Speaker 1: that in there.
26:33
Speaker 4: Cross.
26:34
Speaker 3: Hey, Thomas Man, I want to thank you, brother. I'm
26:36
Speaker 3: glad I finally got you back on the call. You
26:38
Speaker 3: know you have been running around there man for a year,
26:41
Speaker 3: because you tell your story and I like telling your strength.
26:44
Speaker 3: Allowing you allow me to tell your story again, Thomas Boys.
26:49
Speaker 4: Thank you, humble and grateful opportunity. I'm sure you and
26:51
Speaker 4: I will talk again soon. Be blessed and have a
26:53
Speaker 4: safe from president evening.
26:56
Speaker 5: Let me tell you about the host of Money Making Conversations,
26:59
Speaker 5: Rich McDonald. Rushan's a two time Emmy Award winner, three
27:03
Speaker 5: time n DOUBLEACP Immage Award winner, sitcom writer, stand Up comic,
27:08
Speaker 5: and former IBM executive. Thank you for joining us for
27:12
Speaker 5: this edition of Money Making Conversations Masterclass. Money Making Conversations
27:17
Speaker 5: Masterclass with Rushan McDonald is produced by thirty eight fifteen
27:21
Speaker 5: Media Inc. More information about thirty eight to fifteen Media Inc.
27:25
Speaker 5: Is available at thirty eight fifteen media dot com. And
27:29
Speaker 5: always remember to lead with your gifts