Why an HVAC tech asked about the tree
There is a kind of customer who tells me what is wrong with the air conditioner before I have set my bag down. And then she tells me again, the same sentence, the same words, while I am opening the panel. And then a third time, while I am pulling the filter. I used to think she was anxious. I used to think she did not trust me to listen. I do not think that anymore. I went out to a house in Hennessey last summer. Brick ranch. The capacitor was pitted bad enough I could read the burn marks from three feet away. Easy fix. I had her cooling again in twenty minutes. While I worked, she was…
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