Latest / The Hospitality Project
The Hospitality Project EP. 1 - No Plan B: How Jacob Bybee Built Broken Bowl Catering
In Episode 1 of The Hospitality Project, host Tyler sits down with Jacob Bybee, owner-operator of Broken Bowl Catering, who is on a mission to be the #1 caterer in Idaho. Jacob breaks down why customer service isn't dead, how he absorbs stress so his clients don't have to, and the 3 things that will make or break you in the hospitality industry. If you're in the service business, this one's for you. Jacob's Top 3 Tips: Prompt communication Radical transparency Actually caring about people Follow The Hospitality Project for weekly conversations with people who are bringing hospitality back.
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.