Where forwarders lose margin – and how to stop it
A profitable quote does not always become a profitable shipment. In this episode of The Loadstar Podcast, host Charlotte Goldstone asks where freight forwarders lose money between booking and delivery, and what they can do to protect their margins. Emma Crumpton, enterprise solutions director at Portcast, explains how detention and demurrage charges, mismatched buy and sell rates, and costs that are never billed back to customers can erode the return on a job. The problem is often the volume and complexity of information operators must manage across carriers, ports and contracts. Ian Powell…
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