Creating the Tech Foundation to Enable Modern Digital Service Delivery: Unpacking Emerging 2026 Priorities - Jarrod Cowley-Grimmond - Episode 155

Public Sector Podcast · Oct 19, 2025 · 1m

Speaking from the perspective of a non-technologist, Jared Cowley Grimmond, Deputy Director General for Water Resource Management, shares the Department's ongoing digital transformation journey in Queensland. He highlights the importance of getting the foundations right—modernising legacy systems, moving to cloud platforms, and creating online portals—while ensuring services remain accessible for all citizens, not just digital users. Jared emphasises the role of people and focus in making transformation stick: aligning staff, listening to customers, starting small, and learning from both…